Telkom Clareinch Exchange down?

[oceans11]

I have been without internet since the problems on 1st Jan 2011

I have been told that there are still problems with the exchange, yet everyone I have checked with seems to be up and running again.

My router has been tested at another location and works fine.

Telkom keep changing their story and canceling my support tickets. At a loss what to do.

 

[Greylor]

I dunno man....I was also down on the 1st, but it came back in the evening of the 1st and has been fine ever since.

 

[VioAdmin]

I have been without internet since the problems on 1st Jan 2011

I have been told that there are still problems with the exchange, yet everyone I have checked with seems to be up and running again.

My router has been tested at another location and works fine.

Telkom keep changing their story and canceling my support tickets. At a loss what to do.

Go to a Telkom Direct Store in person. If they don't provide help, ask for manager. If that doesn't work, raise your voice a bit and demand a solution. Remember, you have to be aggressive to get anything out of Telkom as they are on their last 1-2 years on their High-Chair(LLU is coming).

 

[Redsbaron]

My internet is also down since evening of the 1st/morning of the 2nd. Have sat through several calls to 10212 today but still waiting for a senior technician to respond as the telephone technicians cannot get this going. I have a number of adsl bundles, but cannot use them For some reason my router is not happy. Telkom claims it is syncing and according to them, all is well. I have serveral laptops and wireless phones connecting through the router but none have any joy. If I connect with a 3g modem, all is well. Eish Eish Eish. I am at my wits end here!!

PS Exchange in PE 041379xxxx