DarkSkies
Active Member
I have to compliment Telkom on their quick service this past weekend. My line (ADSL Portion) went down on Saturday night. I phoned the 0800 375 375 number reported it and had a techie call me back in 5 min while he was testing my line. After testing it was determined that he couldn't see my modem, weird thing was that the voice portion of the line worked fine.
Anyway they offered to send out a techie 11 pm Saturday night, but I declined and said that sending one over in the morning would be fine. 8:00 am Sunday morning got a call from a techie on his way to me to check out the problem further. Eventually found out that even their modems wouldn't sync on the line. Techie eventually left to check out the exchange and found the problem, which was a blown DSLAM. He swapped it out for a new one and had me connected again.
12 hours from the report of the fault till it was fixed, not too shabby at all. Could even have been sooner if I was willing to wait for a tech the previous night.
Anyway they offered to send out a techie 11 pm Saturday night, but I declined and said that sending one over in the morning would be fine. 8:00 am Sunday morning got a call from a techie on his way to me to check out the problem further. Eventually found out that even their modems wouldn't sync on the line. Techie eventually left to check out the exchange and found the problem, which was a blown DSLAM. He swapped it out for a new one and had me connected again.
12 hours from the report of the fault till it was fixed, not too shabby at all. Could even have been sooner if I was willing to wait for a tech the previous night.
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