Telkom Credit

[DaveO]

Last month our ADSL service was down for 6 days ( felt like eternity ).

Very frustrating and their only explanation was that they were working on the problem, but didn't know what it was for 3 days !!

On top of that, their pathetic (UN-)technical staff ( who took 26 minutes to answer the call ) advised me to make changes to our ADSL router which left us without connection for an additional 2 days.

After we were back online, I phoned the accounts department and insisted on a credit.

They called yesterday to advise a credit of 11 days worth of ADSL connection.

Hey, I would rather have my connection 24/7, but if you complain to accounts, you should be entitled to a credit for the down-time.

 

[Celemasiko]

what a nice dream, that Telkom give us credit for every un-connected day....then Telkom must bring us money..*gg*

 

[stoke]

11 days worth of ADSL connection.
So, assuming 512, thats:
Line rental = 680 / 31 = 21.95 per day.
ISP = 250 / 31 = 8.06 per day.

So thats (21.95 + 8.06) * 11 = R 330.11.

Was your telephone line working? You could probablee get back the portion of the R80 for the 11 days as well.

But - the reason that i'm posting this is, this happended to us, and they only refunded the ISP portion until I pointed out their mistake.

But, I want to see the day they give you a MONTH free as a minimum if it's their fault.

 

[DaveO]

Unfortunately I use MWeb as my ISP and could still access via dial-up and / or using Vodacom GPRS, so I only get the credit for the ADSL rental portion. My phone line was working so I couldn't claim for the line rental.

Anyway, something is better than nothing, I suppose. Total about R 220 + VAT

BTW - 1 month free for every time ADSL goes down for more that 2 hours means that I would get free ADSL till 25 May 2099.

 

[Celemasiko]

BTW - 1 month free for every time ADSL goes down for more that 2 hours means that I would get free ADSL till 25 May 2099.

Great idea, I am part of it...*gg*