Telkom customer care contact number ?

[ocky]

Hello, I am pretty sure this is to be found in one or other post, but I can't fin it.

We are having our ADSL transferred fro one address in George to another address in George. Applied a month ago to have the transfer done on 4/06. On follow up 10 days ago, were told 4/06 is no can do, rescheduled for 5/06 and received SMS confirming this.
Followed up again today and were told 5/06 is no can do, rescheduled for 7/06 and again received an SMS confirming this.

As I badly need ADSL (work from home), I am now afraid that I can't rely on 7/06. Every day without ADSL affects me income wise !

Is there perhaps some Telkom customer care phone number to escalate the transfer, or at least to get a commitment that transfer will take place on 7/06 ?

Regards.

 

[Joka69]

You can use this number from a Telkom Line: 10210 and if you not near a Telkom Landline, and cannot dial the shortdial number you can use: 0800 11 5357 and this number automatically routes you to Telkom

 

[ocky]

Hello 69joka69,

Yup, that's the number I phoned throughout. There must be another alternative to speak to someone at a higher level, supervisor or such like.

 

[MickZA]

Use the online escalation procedures.

Residential:
http://residential.telkom.co.za/emailcontact-residential/escalationform.htm

Business:
http://business.telkom.co.za/emailcontact-business/escalationform.htm

 

[MickeyD]

Go here: http://www.telkom.co.za/general/customercentre/useful_information/utility_relations_contacts.html

Click on / open the Excel file "SR.xls"

Scroll down to "George"

Scroll across to column "Commodity Services"

ergo - name and contact number!

 

[ocky]

Many thanks for your help MickeyD and MickZA. What a great forum this is !
I have downloaded the Southern Region SR.xls and will contact Peter Ingram tomorrow morning.

 

[elriconess]

When calling 10210 from a 8ta sim it's free. Even a Cell C sim but not the others.

 

[Mark.K]

That came in handy

 

[wynandkok]

Telkom customer care

[Telkom does not have a customer care department, because they do not care about their customers. I had a faulty line that was "fixed" on 2 march. On 12 march it was dead again. Reported it on 14 March. Technician finally arrived on 3 April. Line was "fixed" again. Only ADSL is still not working after all this. Lucky for them they still have the monopoly in most areas, otherwise I wouldn't have been their customer anymore]

We are having our ADSL transferred fro one address in George to another address in George. Applied a month ago to have the transfer done on 4/06. On follow up 10 days ago, were told 4/06 is no can do, rescheduled for 5/06 and received SMS confirming this.
Followed up again today and were told 5/06 is no can do, rescheduled for 7/06 and again received an SMS confirming this.

As I badly need ADSL (work from home), I am now afraid that I can't rely on 7/06. Every day without ADSL affects me income wise !

Is there perhaps some Telkom customer care phone number to escalate the transfer, or at least to get a commitment that transfer will take place on 7/06 ?

Regards.[/QUOTE]

 

[crudler]

does an updated version of this file exist.
I am desperate to get hold of someone at my exchange (houghton).
I have been down for almost 2 weeks. faults get logged, and then closed. My current fault is just being ignored - no tech assigned.
I am at my whits end!

Can anyone help me?