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On the 5th of May 2006; I logged a call to have a faulty ADSL line fixed. Today finallly after 3 previous visits by technicians, and countless calls to the "helpless desk" I finally have a working connection again. Today's technician spent exactly 5 minutes at my home, and happily slated the last technician for connecting the wires incorrectly.
Guess what each time I phoned the "helpless desk" the excuse was that their technicians are over worked and that countless other clients were waiting longer than me for a technician to be assigned to fix their faults; oh like that makes me feel so much better, and yes I could glady ask Telkom to refund me for a month rental (yay!), but that would involve another 30 minute call to Telkom quoting a reference number that they have difficulty in tracking.
So this is the improved customer centric service we should expect from Telkom. Thanks Papi, excellent job at improving service...
Guess what each time I phoned the "helpless desk" the excuse was that their technicians are over worked and that countless other clients were waiting longer than me for a technician to be assigned to fix their faults; oh like that makes me feel so much better, and yes I could glady ask Telkom to refund me for a month rental (yay!), but that would involve another 30 minute call to Telkom quoting a reference number that they have difficulty in tracking.
So this is the improved customer centric service we should expect from Telkom. Thanks Papi, excellent job at improving service...
