Telkom Data theft

[johnstede]

Has anyone lately come across that extra data has been taken off there internet data. I've have been with Telkom for 1.5 years on a 10gig + 10gig contract and had no problems regarding my data usage. On my 10gig day surfer I will still have some data left by the 25th of every month on a average. This month, by the 13/08/2015 all my 10gig day data has already been used up. On Saturday morning 00h01 (midnight data) I started to downloaded an 864 meg file. On 50% completed it showed on my Telkom dongle I have download 650 meg already. At the end it took 1.3gig of data on a 864 file. I have nothing else running, no other web sides open, only the file I downloaded. Something fishy going on here. Is Telkom taking more actual data off? Or maybe I'm loosing data somewhere else?

I did log a complaint with Telkom and they will come back to me in the next 24 hours.

Can somebody assist me with this problem. What can be done to prevent me from loosing data so quickly.

 

[seandunn07]

Telkom LTE excessive DATA usage.

I've got the same problem. I took out the 50GB bundle and for 2 months in a row and I'm tapped out 2 weeks into the month. In August, I had to top up 6 times. On Aug 31st, I topped up with 500MB and it was used up in 30mins, and all I was doing was FTP'ing small HTML files.

They obviously can't tell me where the problem lies. Typical Telkom.

Has anyone lately come across that extra data has been taken off there internet data. I've have been with Telkom for 1.5 years on a 10gig + 10gig contract and had no problems regarding my data usage. On my 10gig day surfer I will still have some data left by the 25th of every month on a average. This month, by the 13/08/2015 all my 10gig day data has already been used up. On Saturday morning 00h01 (midnight data) I started to downloaded an 864 meg file. On 50% completed it showed on my Telkom dongle I have download 650 meg already. At the end it took 1.3gig of data on a 864 file. I have nothing else running, no other web sides open, only the file I downloaded. Something fishy going on here. Is Telkom taking more actual data off? Or maybe I'm loosing data somewhere else?

I did log a complaint with Telkom and they will come back to me in the next 24 hours.

Can somebody assist me with this problem. What can be done to prevent me from loosing data so quickly.

 

[rodga]

Also on 10+10 package and this weekend had to download some linux distros
and checked and I had 3+2 gb left on fri eve
Out all day Saturday and Sunday eve when I get back no data.
Both night surfer and normal data finished...

 

[HowTo]

Has anyone lately come across that extra data has been taken off there internet data. I've have been with Telkom for 1.5 years on a 10gig + 10gig contract and had no problems regarding my data usage. On my 10gig day surfer I will still have some data left by the 25th of every month on a average. This month, by the 13/08/2015 all my 10gig day data has already been used up. On Saturday morning 00h01 (midnight data) I started to downloaded an 864 meg file. On 50% completed it showed on my Telkom dongle I have download 650 meg already. At the end it took 1.3gig of data on a 864 file. I have nothing else running, no other web sides open, only the file I downloaded. Something fishy going on here. Is Telkom taking more actual data off? Or maybe I'm loosing data somewhere else?

I did log a complaint with Telkom and they will come back to me in the next 24 hours.

Can somebody assist me with this problem. What can be done to prevent me from loosing data so quickly.

What does the router or dongle indicate of usage.
I use Ethernet connection + WIFI connection. I depend on my router to indicate data usage. I have to reset my router to day when I go online.

 

[johnstede]

Telkom contacted me and said because I'm downloading from a torrent link, other people are also downloading/taking from my data. Yes I agree, but this data is uploaded data that's taken from me, not the bloody downloaded data. I told him this and he still did not understand what I saying. Am I'm right about this? That same morning when 1.3gig was taken from me, over 200 megs of uploaded was taken as well. Uploaded data I don't have an issue with. Telkom now says there nothing they can do. It's fine to have a good price structure for customers, but do not steel from customers. Is it possible for a provider to force the system to take off almost double the amount of data from customers? If a Telkom rep could read this thread as well and respond.

My dongle resets daily to zero. When I started to download from midnight my usage showed 0. After the file (864 meg) was downloaded, it showed I have downloaded 1.3gig.

 

[Conkill]

Has anyone lately come across that extra data has been taken off there internet data. I've have been with Telkom for 1.5 years on a 10gig + 10gig contract and had no problems regarding my data usage. On my 10gig day surfer I will still have some data left by the 25th of every month on a average. This month, by the 13/08/2015 all my 10gig day data has already been used up. On Saturday morning 00h01 (midnight data) I started to downloaded an 864 meg file. On 50% completed it showed on my Telkom dongle I have download 650 meg already. At the end it took 1.3gig of data on a 864 file. I have nothing else running, no other web sides open, only the file I downloaded. Something fishy going on here. Is Telkom taking more actual data off? Or maybe I'm loosing data somewhere else?

I did log a complaint with Telkom and they will come back to me in the next 24 hours.

Can somebody assist me with this problem. What can be done to prevent me from loosing data so quickly.

Downloading files from international servers like uploaded.to or similar type servers actually use more bandwith than what the file size is actually showing and they almost work in exact the same method as a torrent would, where you would download the file but at the same time also seed that file to others, only difference is you have no control over the max speed you are comfortable with.

If you use torrents ensure you set your max seed speed to super low else you could also be using up a massive amount of bandwith in seconds on a 3g of 4g connection, because unlike an adsl line your upload speeds are 100 x faster.

Then lastly double check your upload speeds while connected to internet your will download and upload info and both will accumulate to the total bandwith.

 

[Conkill]

Telkom contacted me and said because I'm downloading from a torrent link, other people are also downloading/taking from my data. Yes I agree, but this data is uploaded data that's taken from me, not the bloody downloaded data. I told him this and he still did not understand what I saying. Am I'm right about this? That same morning when 1.3gig was taken from me, over 200 megs of uploaded was taken as well. Uploaded data I don't have an issue with. Telkom now says there nothing they can do. It's fine to have a good price structure for customers, but do not steel from customers. Is it possible for a provider to force the system to take off almost double the amount of data from customers? If a Telkom rep could read this thread as well and respond.

My dongle resets daily to zero. When I started to download from midnight my usage showed 0. After the file (864 meg) was downloaded, it showed I have downloaded 1.3gig.

No you are in the wrong, your connection on a torrent is downloading information and uploading information data is running thru your router or dongle and you are responsible for that, you can't expect telkom to cough up for you downloading torrents and then seeding them to other ppl across the world, which if you don't know is also illegal and could get you into trouble because your distributing that file, which in most cases are copyright protected

So how a torrent work is the file you are downloading makes you a seeder for others also downloading that file, so in reality others are downloading the same file you are downloading but they downloading that file from you, drop your uploads speeds on your torrent app to 2kb if your not on a uncap package and problem would be solve.

Unfortunately in this case Telkom is not in the wrong, they just don't have sufficient skills to actually inform you off what the problem is and why that's your own responsibility and not there's, the Telkom handbook gives them only so many answers and thinking or explaining out of the box is not in Telkoms job description.

 

[Park@82]

Telkom contacted me and said because I'm downloading from a torrent link, other people are also downloading/taking from my data. Yes I agree, but this data is uploaded data that's taken from me, not the bloody downloaded data. I told him this and he still did not understand what I saying. Am I'm right about this?

Lol! No. U pay for data use (upload + download).

 

[johnstede]

No you are in the wrong, your connection on a torrent is downloading information and uploading information data is running thru your router or dongle and you are responsible for that, you can't expect telkom to cough up for you downloading torrents and then seeding them to other ppl across the world, which if you don't know is also illegal and could get you into trouble because your distributing that file, which in most cases are copyright protected

So how a torrent work is the file you are downloading makes you a seeder for others also downloading that file, so in reality others are downloading the same file you are downloading but they downloading that file from you, drop your uploads speeds on your torrent app to 2kb if your not on a uncap package and problem would be solve.

Unfortunately in this case Telkom is not in the wrong, they just don't have sufficient skills to actually inform you off what the problem is and why that's your own responsibility and not there's, the Telkom handbook gives them only so many answers and thinking or explaining out of the box is not in Telkoms job description.

Thanks for the info. Now I understand how it works. I have now done what you said about the upload speed. Let's see over the weekend when I download something. And I'm not on a uncap contract. Only on a 10gig + 10gig data contract.