This am I get an SMS from VMW Debt collectors to pay R324.00 on my outstanding Telkom bill. The last fixed telkom service I had was ended in 2009 and was for an ADSL service in Pretoria. I called VMW and after giving them the reference number that they sms'd me, their first question was can you confirm that you owe Telkom money. I said no I don't as I have no accounts or services with Telkom. The agent tried various ways to get a confirmation out of me that I have an outstanding account with Telkom and that I should provide proof that the service was terminated. I asked her the address where the alleged services was rendered by Telkom, a copy of the alleged contract and alleged bills and correspondence from Telkom, after a back and forth that his information cannot be provided as she only has a phone number, my name and surname and the amount due of R13845.00. I asked her for the number and it is a landline number in the Westrand where I have never lived. I frankly told he that I don't owe this amount and they must not contact me again. Their apparent game plan is to get you to acknowledge that you owe telkom money.
After the call I decided to check my credit profile and noticed that Telkom has listed an amount outstanding of R11850.43 the account is shown as a monthly account and not in arrears.
I tried to call Telkom and Im being sent from one unhelpful person to the next. They cant help me without an account number and if it is with a debt collector they can't assist me at all.
Who can I contact at Telkom to get them to sort this out?
After the call I decided to check my credit profile and noticed that Telkom has listed an amount outstanding of R11850.43 the account is shown as a monthly account and not in arrears.
I tried to call Telkom and Im being sent from one unhelpful person to the next. They cant help me without an account number and if it is with a debt collector they can't assist me at all.
Who can I contact at Telkom to get them to sort this out?
