TELKOM DECIDES THEY BE MY ISP LUL

[Tweak]

I Asked the lady when I requested adsl line be activated at my house to not allow Telkom be my ISP. I will choose my own ISP.

Some weeks later ( I signed up with Afrihost ) someone from telkom phones me AGAIN and asks if I don't want telkom to be my ISP. To which I reply N O.

When I look at the statements some months later I find that they have added 1 gig bundle to my account.
Why can they decide what do charge me for?

Is there any chance I can ask for a refund since we haven't recieved any login information so no data was used in the past 7 months.

Any ombudsman I can use in this regard against telkom?


Best Regards
Tweak

 

[Happy Camper]

Some closer packages come standard with a 1 gig bundle I think, you on a closer package of any kind?

 

[///MoH]

None of the closer packages come with telkom accounts.. only the do packages...

 

[bleh69]

lodge a complaint with ICASA. Get a lawyer... and sue their ****ing socks off.

 

[thrakath]

Is there any chance I can ask for a refund since we haven't recieved any login information so no data was used in the past 7 months.

Years of experience working at Telkom Internet (not there anymore), I can only wish you luck with that refund. Their argument will be that you *could* have used it, even though you didn't. This will be followed by an attitude akin to: "F-you, what you gonna do?! HUH!?HUH!?HUH!?"

Try 0800 500 200 and see if you have any luck.

 

[tcpip]

If you where not given any access details by Telkom, then I would certainly dispute the charges

 

[Tweak]

thanks for every reply in my thread

I will attempt to contact ICASA and see if they have any relevant information for me.

Otherwise I can always try Clientelle "legal wise"
Be nice, I have Legal Advice ^^

 

[Sting]

ICASA will not do anything unless you follow the Telkom dispute or refund process first.

Phone 10210 for your refund.

 

[Tweak]

ICASA will not do anything unless you follow the Telkom dispute or refund process first.

Phone 10210 for your refund.

I already phoned that 0800 number a member posted to cancel my account and the support guy also logged a quiery on my behalf for the refund, I have a reference number now.

Gonna give a week then I start bitchin again ^^

 

[Sting]

I already phoned that 0800 number a member posted to cancel my account and the support guy also logged a quiery on my behalf for the refund, I have a reference number now.

Gonna give a week then I start bitchin again ^^

Phone 10210 and confirm that the reference number is correct and what the dispute has been logged as.... friendly tip!!

 

[SSung]

They gave you a *whole*entire* Gigabyte! You should be thankful; some people only get a single Megabyte!