Freshy-ZN
Executive Member
As I sit here writing this, I could commit murder I am so angry.
I placed my order on 30/11/05 and after much licking of gonads and kissing of backsides was finally given (NOTE: They didnt give it willingly, I had to pester them) an installation date of 19/01/2006. "Hang on", you might say, "But isnt that today?"
You would be correct. I took the day off work and have been waiting all day for a call or a Telkom van to arrive. I phones 0800 456 786 3 times yesteray to make sure it was still on for today. I phoned them at lunch time, trying to get the techies contacts. I phones them at 3pm to say that the techie still hadnt arrived. They assured me that techies work till 5.30 but if he hadnt arrived I should call back. (NOTE: 0800 456 786 knocks off at 4.30pm)
I phoned again at 4.25pm and was told the systems were down so they couldnt check on anything. I told the lady that she didnt need to check, the techie didnt arrive so what now?
She was most unhelpful so I asked to speak to her supervisor. She put me on hold for 5 mins. By this time they had all knocked off and the guys at 10219 answered my held call. I didnt realise this at first (silly me for not realising that I had been transfered to another department..)
The new lady at 10219 tried to reach 0800 456 786 in vain (I had to hold for another 5 mins while she tried). Then she came back all apologetic(some of Telkoms staff do have people skills) saying that no-one was there and she couldnt help me further. I then asked for the name and number of the person in CHARGE of ADSL installations. She said she would have to check if she was allowed to give out his number. (more holding)
She comes back and said she was allowed. His name is apparently one Nur Pieters and I have his office number in Cape Town. I tried but he was probably on the 18th hole.
So I will try him in the morning. If I he is indeed the head honcho I will publish his number here and then anyone who is STUFFED AROUND by Telkom not arriving when they say they will can harass him.
I am so MAD! I could sit here for half a lifetime waiting for Telkom to actually phone me, a customer, to let me know whats going on.
BTW, I have no landline at my new premises so all these calls are being made on my cellphone. Costing me a pretty packet.
I placed my order on 30/11/05 and after much licking of gonads and kissing of backsides was finally given (NOTE: They didnt give it willingly, I had to pester them) an installation date of 19/01/2006. "Hang on", you might say, "But isnt that today?"
You would be correct. I took the day off work and have been waiting all day for a call or a Telkom van to arrive. I phones 0800 456 786 3 times yesteray to make sure it was still on for today. I phoned them at lunch time, trying to get the techies contacts. I phones them at 3pm to say that the techie still hadnt arrived. They assured me that techies work till 5.30 but if he hadnt arrived I should call back. (NOTE: 0800 456 786 knocks off at 4.30pm)
I phoned again at 4.25pm and was told the systems were down so they couldnt check on anything. I told the lady that she didnt need to check, the techie didnt arrive so what now?
She was most unhelpful so I asked to speak to her supervisor. She put me on hold for 5 mins. By this time they had all knocked off and the guys at 10219 answered my held call. I didnt realise this at first (silly me for not realising that I had been transfered to another department..)
The new lady at 10219 tried to reach 0800 456 786 in vain (I had to hold for another 5 mins while she tried). Then she came back all apologetic(some of Telkoms staff do have people skills) saying that no-one was there and she couldnt help me further. I then asked for the name and number of the person in CHARGE of ADSL installations. She said she would have to check if she was allowed to give out his number. (more holding)
She comes back and said she was allowed. His name is apparently one Nur Pieters and I have his office number in Cape Town. I tried but he was probably on the 18th hole.
So I will try him in the morning. If I he is indeed the head honcho I will publish his number here and then anyone who is STUFFED AROUND by Telkom not arriving when they say they will can harass him.
I am so MAD! I could sit here for half a lifetime waiting for Telkom to actually phone me, a customer, to let me know whats going on.
BTW, I have no landline at my new premises so all these calls are being made on my cellphone. Costing me a pretty packet.