Telkom does not pay for it's mistakes....

K

Keith

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I walked into the Tygervalley Telkom Direct shop about at the beginning of September this year to finally get the 'official' breakdown of costs from the horses' mouth.

  • The service consultant asked me if I would be taking out a 24 contract. I said 'HELL NO!'
  • She then asked if I was existing Telkom customer and I said...'Unfortunately, I am'
  • She then produced a pamphlet containing the costs of all the telkom accounts, from Dial-Up on the one end, to Business DSL512 on the other. This pamphlet also contained the new lower prices introduced at the time. On this sheet of paper, it stated that a charge of R202 will have to be paid for HomeDSL installation, as apposed to R404 for BusinessDSL. I still have a copy!
  • Using the information supplied as the basis for my decision, I applied for and received DSL384 the end of September.
  • When I received my first bill, Telkom had charged me the full installation charge of R404. :mad: I approached the guys at the Tygervalley Telkom Direct shop and they agreed that a mistake had been made and a dispute was logged. I was also told to pay R202 short on my telkom bill until the dispute was resolved.
  • Now after 3 bills, Telkom says that the 50% discount was only meant for those who took out a contract and if I don't pay the arrears with interest, I WILL BE DISCONNECTED. :(

I've been involved with companies, both as an employee and as a client, for a number of years now. And in all this time, I've learnt that if a mistake is made quoting someone or incorrectly pricing an item, and the client has purchased the item or accepted the quotation, you have to take the loss.

NOT SO AT Telkom :eek:

What they say is...
If our service agents say something....they mean absolutely nothing!
AND
If we don't train our guys well enough...that's not our problem!
AND
If you think that's what you're gonna pay (as advertised), rather wait until your first bill arrives!

I can't wait for a TELKOM-free ADSL provider to enter the market. Need I say more!

Telkom will follow the same path as CFC, DDT and asbestos. There'll be a worldwide drive to remove them from our day-to-day existence. :D
 
I logged a query about the very same thing with Telkom today. I was also told installation would only be R202, but was billed for the full R404. Nothing was said about taking out a contract.

Telkom said someone will get back to me within 7 days regarding my query. I am not holding my breath.
 
Just remember that there are also going to be prblems with the SNO or another ADSL operator, but that is normal, they should have alot better service than Telkom. Hope people wont feel it's neccesary to shoot them down the second they make a small mistake, people on Myadsl can be quite quick to cal a service crappy ansd moan continuously etc..
But Telkom service like this is pretty stupid, if there were any competition they would shurley not act this way, they have no regard for customer hapiness/satisfaction with a service.
 
I tell you what - try and find out how much the front window of that shop costs.
 
mystic007 said:
I logged a query about the very same thing with Telkom today. I was also told installation would only be R202, but was billed for the full R404. Nothing was said about taking out a contract.

Telkom said someone will get back to me within 7 days regarding my query. I am not holding my breath.
Click to expand...

After months of moaning and conflicting responses from various Telkom sources, the guy at the TelkomDirect shop finally came through :rolleyes: ...or should I say, did he's job!

The credit went through yesterday and I have the following proof:
  • Faxed screenshot of Telkom's system showing the R202 credit
  • Confirmation from the telephonic Account Enquiry system indicating that the payment was made yesterday and that my outstanding balance was as expected (without the R202)

Another call was logged to refund any penalties that have accrued.

So mystic007...Don't give up! The customer's always right! :D
 
Ekhaatvensters said:
Just remember that there are also going to be prblems with the SNO or another ADSL operator, but that is normal, they should have alot better service than Telkom. Hope people wont feel it's neccesary to shoot them down the second they make a small mistake, people on Myadsl can be quite quick to cal a service crappy ansd moan continuously etc..
But Telkom service like this is pretty stupid, if there were any competition they would shurley not act this way, they have no regard for customer hapiness/satisfaction with a service.
Click to expand...

@Ek

If Telkom's 'mistakes' were the exception rather than the norm, they would not be flamed.

Telkom has yet to show ANY KIND of 'customer-centric' attitude. the ONLY attitude Telkom has to its customers is 'fcuck you'.
 
Sure the SNO will have problems. We know this. But they won't have the legacy of Telkom. Stamping on the consumer, killing us all with costs. Sod the monopoly.
 
Keith said:
I walked into the Tygervalley Telkom Direct shop about at the beginning of September this year to finally get the 'official' breakdown of costs from the horses' mouth.

  • The service consultant asked me if I would be taking out a 24 contract. I said 'HELL NO!'
  • She then asked if I was existing Telkom customer and I said...'Unfortunately, I am'
  • She then produced a pamphlet containing the costs of all the telkom accounts, from Dial-Up on the one end, to Business DSL512 on the other. This pamphlet also contained the new lower prices introduced at the time. On this sheet of paper, it stated that a charge of R202 will have to be paid for HomeDSL installation, as apposed to R404 for BusinessDSL. I still have a copy!
  • Using the information supplied as the basis for my decision, I applied for and received DSL384 the end of September.
  • When I received my first bill, Telkom had charged me the full installation charge of R404. :mad: I approached the guys at the Tygervalley Telkom Direct shop and they agreed that a mistake had been made and a dispute was logged. I was also told to pay R202 short on my telkom bill until the dispute was resolved.
  • Now after 3 bills, Telkom says that the 50% discount was only meant for those who took out a contract and if I don't pay the arrears with interest, I WILL BE DISCONNECTED. :(

I've been involved with companies, both as an employee and as a client, for a number of years now. And in all this time, I've learnt that if a mistake is made quoting someone or incorrectly pricing an item, and the client has purchased the item or accepted the quotation, you have to take the loss.

NOT SO AT Telkom :eek:

What they say is...
If our service agents say something....they mean absolutely nothing!
AND
If we don't train our guys well enough...that's not our problem!
AND
If you think that's what you're gonna pay (as advertised), rather wait until your first bill arrives!

I can't wait for a TELKOM-free ADSL provider to enter the market. Need I say more!

Telkom will follow the same path as CFC, DDT and asbestos. There'll be a worldwide drive to remove them from our day-to-day existence. :D
Click to expand...


take them to court!
 
Keith said:
After months of moaning and conflicting responses from various Telkom sources, the guy at the TelkomDirect shop finally came through :rolleyes: ...or should I say, did he's job!

The credit went through yesterday and I have the following proof:
  • Faxed screenshot of Telkom's system showing the R202 credit
  • Confirmation from the telephonic Account Enquiry system indicating that the payment was made yesterday and that my outstanding balance was as expected (without the R202)

Another call was logged to refund any penalties that have accrued.

So mystic007...Don't give up! The customer's always right! :D
Click to expand...

I phoned again today after 7 days and was told that it could take up to 10 work days before I would get a response. :mad:
So I am still waiting.....
 
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