Telkom doesn't know whats going on

[boerseun]

This morning I phoned Telkom to log a call. I cannot get an internet connection (PPP) on my line. Told them DSL is working though. Asked them to check if DSLAM is problematic. Techie checked and told me DSLAM is OK. I know for a fact that it is not, but I humour his requests for modem reset etc etc.

He then suggested that I reset my modem to factory defaults, and that he would call me back in 5 minutes. That was 12:15, I am still waiting. Glad I don't have his watch, 5 minutes takes f@cking hours to go by.

Anyway, logged on with my cellphone, just for interest sake checked the Telkom ADSL notifications on this forum and there it is:


Default Link - Gordons Bay 1 : no connection to the router

Basic issue: Link - Gordons Bay 1 : no connection to the router

Time Down: Tue, 03 Aug 2010 12:15:00 +0200

Full Problem Description

Ref: NN0005379Category Severity 2 Faults Type: Fault Condition Status: New
TimeDown: Tue, 03 Aug 2010 12:15:00 +0200 ETTR: 5 Hours
Areas affected: DSLAM Affected: GORDONS BAY 1
Progress:

 

[gregmcc]

You should be able to bill telkom for hours wasted on the phone to their helpdesk!

 

[Drake2007]

That was 12:15, I am still waiting.

Time Down: Tue, 03 Aug 2010 12:15:00 +0200

Or your call brought attention to the fact, anyway I agree, Telkom doesn't know whats going on .[size=-3]< full stop[/size]