Telkom DuoPlus 300 wifi issue

[Mekon]

I got a Duoplus 300+ router from Telkom when I eventually got my ADSL line. Works fine with the yellow Ethernet cable on my laptop and desktop pc. However I cant get it to connect through wifi to my laptop or my phone.

My phone and laptop connect like clockwork to the Linksys router at work like clockwork. There has never been an issue. So I don't think lies there. What both the phone and laptop do is see the home wireless network. both have the little wifi icon but with a padlock and both say WPA secured but the phone is always connecting and disconnecting and the laptop does nothing. Even the wifi LED is on. I physically try to connect through network connections it asks for a password. I put in the password and it attempts to connect then says there is no wifi connection available. I have phoned Telkom twice about this. Been through all the settings, tried a few tricks and still no luck.

anyone know what the problem could be?

 

[RonnieZA]

Stupid router. Had the same issue. Defaulted the router and used the default key found under neath the router. Phoned the tech support for the router and they told me I have to use that. Can't change any wifi settings at all. Maybe try and exchange the router for Billion. I told them once that the Telkom people for VPN light said I had to change it for Billion and they asked no questions.

 

[Mekon]

Stupid router. Had the same issue. Defaulted the router and used the default key found under neath the router. Phoned the tech support for the router and they told me I have to use that. Can't change any wifi settings at all. Maybe try and exchange the router for Billion. I told them once that the Telkom people for VPN light said I had to change it for Billion and they asked no questions.

So I am stuck with a router that does not entirely work?

 

[2C Telecoms]

Hi Mekon,

There is nothing wrong with the router, It works 100% with WiFi. My guess is that you might be making the most common mistake with the default key, and that is not to enter the letters as capital letters : you must use "ABCDEF" and not "abcdef" etc. You are also able to change the wireless key as long as you stick the the required minimum/maximum key length.

2C Telecoms.

 

[RonnieZA]

2C Telecoms

I phoned your support line with a wifi issue. Got told I have to use the default settings and can't change to WPA2 security.