Telkom email - unable to send email

[Bincx]

Hi,

My dad is having an issue with his telkom email account, whereby his sent email is not going through.
After clicking 'Send', he is able to see the mail in the sent box, however recipients are not receiving it.
He is using the web interface at home.
(When using outlook at the office, all works fine).

He has been using telkom email for many years now from home. Has had this problem only for the last 2 - 3 days.
I don't think he would of changed any settings (i'm not even sure if there is a setting to block outgoing mail on the web interface)??

Any ideas?

 

[Grouter]

Does the word "hi" appear in the subject line? Will not send, flagged by telkom mail servers as "viagra spam".

 

[Bincx]

Does the word "hi" appear in the subject line? Will not send, flagged by telkom mail servers as "viagra spam".

No 'Hi' used in subject line.
All mail is being blocked from being sent irrespective of subject line.

 

[])ragon_\/oid]

Try another SMTP provider? Perhaps register an Outlook.com account, and use that for SMTP?

 

[MickZA]

TI had problems with the mail servers on Thursday but it seemed to have been sorted by Friday am, try using the online ISP fault report system:

https://secureapp.telkom.co.za/ispfaultreporting/reportFault.htm

 

[Bincx]

TI had problems with the mail servers on Thursday but it seemed to have been sorted by Friday am, try using the online ISP fault report system:

https://secureapp.telkom.co.za/ispfaultreporting/reportFault.htm

Thanks... will give that a try.