Telkom Entertainment Add-on Not really Zero-Rated

bromster

bromster

Executive Member
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Nov 2, 2012
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5,570
So I have a Softcap 100 on a 10mbps line with the Entertainment Add-on. This means that Netflix, DSTV Now, Showmax etc. Should be zero rated.

They're not. My assigned 100gb was finished by the 15th, which is impossible considering that most of my downloading is done after midnight. On the TITracker usage page, it says that I have only used 51gb for 'Entertainment'. This is way too low.

I was met with the usual DGAF attitude by Telkom, who admitted that something was wrong, but just never bothered to phone back with feedback.

Was just wondering if anyone else has had this issue.
 
Hemi300c

Hemi300c

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Dec 15, 2009
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Yip it seems to me that my free night surfing is also consuming my data.
 
M

moedawood

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Apr 20, 2016
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As per their website, entertainment Bolton only covers showmax. The new telkom lit zero rates the others.
 
R

ranger

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2,062
bromster said:
So I have a Softcap 100 on a 10mbps line with the Entertainment Add-on. This means that Netflix, DSTV Now, Showmax etc. Should be zero rated.

They're not. My assigned 100gb was finished by the 15th, which is impossible considering that most of my downloading is done after midnight. On the TITracker usage page, it says that I have only used 51gb for 'Entertainment'. This is way too low.
Click to expand...

I used to work on the technical aspects of this when I was at Telkom Internet

1)Why are you not using https://customerportal.telkomsa.net ? It should be able to show you usage accounted to TI Entertainment (well, all the buckets) per day

2)The real-time view of the usage (both on tracker and customer portal) is very recent, usually it should be less than 15 minutes behind (I asked the developers to add the usage update timestamp to customer portal, but they didn't get to it before I left). So, you should be able to test quite easily which traffic isn't being identified.

This was quite a difficult product to support, because identifying a problem in some cases required someone to be available when a customer was able to test, to log into the network equipment to troubleshoot (or in some cases you would be lucky and you could reproduce it without the customer) while they tried different types of traffic on different devices.

In most cases when it was broken, it was because, even though we had clauses on the MOUs/contracts requiring prior notifocation of any changes to the way the zero-rated content was delivered, Showmax or BoxOffice would often change things without ever letting us know.

If you can identify which type of traffic is not matched, that may help.
 
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