Sign up with GoogleHi everyone
I posting so that i can get a reply
form the new TELKOM representative on mybroadband
I have purchased the UNISA 3g package for student.
My experience so far has been terrible when it comes to client
communication satisfaction. I will tell you why
If you go to this link
https://my.unisa.ac.za/portal/site/!gateway/page/a25e3b0b-3deb-42b9-aaee-0f94a8ec8790
under unused data it is clearly stated that unused data will carry for one month
meaning you have two months to use data that is allocated to you.
The terms and condition do don't mention anything about being prorated
if you contract start in the middle of the month.
This is also true under the TERMS and CONDITIONS from the reply email,
stating the term and condition in full.
UNISA 3G DATA PACKAGE OFFER
Terms and Conditions
Product (3G Data Package Deal) Details
1. Telkom Business Mobile is offering a SIM only package.
2. The package is a 3G anytime and 3G night surfer Top up bundle designed for UNISA
students
3. Telkom Business Mobile will offer the data package at 6 month contract period to UNISA
students
4. This will mean the student will receive a total of 36 Gigabytes of data over 6 months for
R100.00 per month for SIM only deal
5. The data provisioned on the SIM will be evenly distributed over the 6 month contract
period
6. In the event the student has depleted all the allocated monthly bundle, the student may
purchase a prepaid top up data recharge voucher
Carry over will be permitted for unused bundle allocation associated with the
subscription.
Carry over shall permit the subscriber to accumulate a maximum of 30 days’ worth
of unused bundle allocation before the First In First Out rule is applied towards
forfeiting the unused bundle allocation.
However – Carry over bundles cannot be carried over past the end of the 6 month
contract, even if you choose to renew the contract.
Carry over shall not be applicable to recurring bundles such as Messaging or Data,
and the associated rules for the recurring bundles shall apply.
Carry over shall not be applicable to bonus allocations of Messaging and or Data.
7. The package will only be data, no voice, no SMS or any other value added services
allowed on the package
8. The Data package will be active for 6 months from the activation date of the student’s
data SIM. There after the student can request a renewal of the data package through
the right channels at UNISA
The subscriber shall be eligible to renew the subscription 1 month prior to the
contract expiry.
Upon concluding the renewal, the subscriber shall enter into a new 6 month term
agreement as per the chosen period specified for the new agreement.
9. All student SIM cards that will not be renewed will be converted to prepaid
10. The same SIM card can be used upon renewal of the data package
11. In the event a student requests to cancel the contract before the end of the contract
term, a penalty fee of R800 will apply
12. Should the student require a modem, the student may purchase a modem at the Telkom
store as an outright purchase (cash).
Service and Support
To obtain Telkom Business Mobile 3G + 3G Data Deal
13. Pay for the TBM Deal through UNISA for the Telkom deal
14. Receive email from TBM to collect TBM SIM
15. Travel to the TBM Telkom Direct Store or 8ta flagship store
16. Produce the UNISA issued proof of payment for the TBM deal, ID, proof of residence
and student card
17. The Telkom Store Rep must RICA Student SIM
18. Issue ID, student card and RICA’d SIM to student
19. Provide the 3G + 3G data deal
20. Issue RICA’ d SIM to Student - Note: Do not convert the SIM to Prepaid
21. Activate UNISA student SIM – activation turn around two can take up to 24 hours
22. Upon activation the student may enjoy excellent service and resolution of service related
queries by calling in to our call center at 081 180
23. Upon reaching the call center the student will be authenticated
I applied for this contract on the 1 of august 2013, but inquired about it from the
TELKOM call center. This only resulted in call center agents telling me the don't know
anything about this package, and that i must request information about it from the third party
<UNISA> who is the contract party.
On the 1 august after paying i went to the 8ta shop to inquire how will i have to wait until i
can collect the sim card. Since i have to wait for TELKOM respond to me via email. This email
provides information that i can collect the sim card at 8ta store or TELKOM direct store.
The 8ta agent told me the don't know about the product i will have to wait until i get the
confirmation email. On the 8 August 2013 i received a sms confirming that i can collect the
sim card from TELKOM direct or 8ta store.
I happily went to both store to only be told that i can't collect my sim card since 8ta don't know
the product or how to release the sim card. TELKOM direct store told me that they received an email
about the product, but they are waiting for instructions on how to release the sim cards.
For the whole week i have been going to TELKOM direct to find out if the sim cards are ready,
which resulted in one agent giving me the sim card on 14 august 2013, but told me that she would activate the
the sim card during the course of the day. She inquired about the process form a colleague from
different store until a call center agent was able to activate the sim card two day later 16 august 2013.
I was happy for about 3 hour until i depleted my data allocation, which was wrong after inquiring how much was loaded on my sim card from call center agent. The agent told me it was 1gig day data and 1gig night data,
the day data was prorated to 500 mb due to sim activation starting on 16 august 2013. TELKOM contract policy which TELKOM and UNISA failed to disclose says that if a contract starts in the middle of the month. You forfeit half of the data you suppose to get. I inquired first saying that my data package was wrong. The agent told me
that i will have to go back to the store where i got this contract.
So i went on Saturday (17 August 2013) to only find out that TELKOM direct store on Saturday runs on skeleton staff who will ask you to come back during the week since the is no manager. I later resorted to calling the call center and an agent was able to log a query for me.
During the week i kept on call the call center to find out how soon they would be able to resolve the matter.
I even got hold of the person who sms me on (8 august 2013), that i could collect the sim card form 8ta store or TEKLOM direct store. They were only able to resolve the matter on Friday 23 august 2013. I only find out the was data loaded when i connect the sim card and started to use it. This was after i was told by a call center agent that his manager will call me back after an hour. He/She never did.
TELKOM only loaded 3gig the did not load the rest of the data since they prorating me, something they
failed to disclose. I found out that my data was short in the middle of the week, when i tried to use rest of
it. On Wednesday i found out, about the added data that is was short and after talking with the manager he
told me that UNISA needs to send my query, since they are the account holder.
I going to UNISA to resolve this since i could not get a contact details via the website, and also they tend
not to respond to emails i send.
Today i called the call center to confirm the unused data claw, to find out if data will be carried for one month like the T&C on UNISA website and TELKOM email document. I found out that this is not true, and after being bounced around to three different agents, and talking for 40 minute. The only thing i got is ref number which will
be resolved after 72 hours or three days
What i want is for TELKOM to honor their T&C and give me my data that i have forfeited due to their departments, not being to handle product allocation properly. As TELKOM did not disclose their pro-rater policy on their contracts before contract initiation.
I posting so that i can get a reply
form the new TELKOM representative on mybroadband
I have purchased the UNISA 3g package for student.
My experience so far has been terrible when it comes to client
communication satisfaction. I will tell you why
If you go to this link
https://my.unisa.ac.za/portal/site/!gateway/page/a25e3b0b-3deb-42b9-aaee-0f94a8ec8790
under unused data it is clearly stated that unused data will carry for one month
meaning you have two months to use data that is allocated to you.
The terms and condition do don't mention anything about being prorated
if you contract start in the middle of the month.
This is also true under the TERMS and CONDITIONS from the reply email,
stating the term and condition in full.
UNISA 3G DATA PACKAGE OFFER
Terms and Conditions
Product (3G Data Package Deal) Details
1. Telkom Business Mobile is offering a SIM only package.
2. The package is a 3G anytime and 3G night surfer Top up bundle designed for UNISA
students
3. Telkom Business Mobile will offer the data package at 6 month contract period to UNISA
students
4. This will mean the student will receive a total of 36 Gigabytes of data over 6 months for
R100.00 per month for SIM only deal
5. The data provisioned on the SIM will be evenly distributed over the 6 month contract
period
6. In the event the student has depleted all the allocated monthly bundle, the student may
purchase a prepaid top up data recharge voucher
Carry over will be permitted for unused bundle allocation associated with the
subscription.
Carry over shall permit the subscriber to accumulate a maximum of 30 days’ worth
of unused bundle allocation before the First In First Out rule is applied towards
forfeiting the unused bundle allocation.
However – Carry over bundles cannot be carried over past the end of the 6 month
contract, even if you choose to renew the contract.
Carry over shall not be applicable to recurring bundles such as Messaging or Data,
and the associated rules for the recurring bundles shall apply.
Carry over shall not be applicable to bonus allocations of Messaging and or Data.
7. The package will only be data, no voice, no SMS or any other value added services
allowed on the package
8. The Data package will be active for 6 months from the activation date of the student’s
data SIM. There after the student can request a renewal of the data package through
the right channels at UNISA
The subscriber shall be eligible to renew the subscription 1 month prior to the
contract expiry.
Upon concluding the renewal, the subscriber shall enter into a new 6 month term
agreement as per the chosen period specified for the new agreement.
9. All student SIM cards that will not be renewed will be converted to prepaid
10. The same SIM card can be used upon renewal of the data package
11. In the event a student requests to cancel the contract before the end of the contract
term, a penalty fee of R800 will apply
12. Should the student require a modem, the student may purchase a modem at the Telkom
store as an outright purchase (cash).
Service and Support
To obtain Telkom Business Mobile 3G + 3G Data Deal
13. Pay for the TBM Deal through UNISA for the Telkom deal
14. Receive email from TBM to collect TBM SIM
15. Travel to the TBM Telkom Direct Store or 8ta flagship store
16. Produce the UNISA issued proof of payment for the TBM deal, ID, proof of residence
and student card
17. The Telkom Store Rep must RICA Student SIM
18. Issue ID, student card and RICA’d SIM to student
19. Provide the 3G + 3G data deal
20. Issue RICA’ d SIM to Student - Note: Do not convert the SIM to Prepaid
21. Activate UNISA student SIM – activation turn around two can take up to 24 hours
22. Upon activation the student may enjoy excellent service and resolution of service related
queries by calling in to our call center at 081 180
23. Upon reaching the call center the student will be authenticated
I applied for this contract on the 1 of august 2013, but inquired about it from the
TELKOM call center. This only resulted in call center agents telling me the don't know
anything about this package, and that i must request information about it from the third party
<UNISA> who is the contract party.
On the 1 august after paying i went to the 8ta shop to inquire how will i have to wait until i
can collect the sim card. Since i have to wait for TELKOM respond to me via email. This email
provides information that i can collect the sim card at 8ta store or TELKOM direct store.
The 8ta agent told me the don't know about the product i will have to wait until i get the
confirmation email. On the 8 August 2013 i received a sms confirming that i can collect the
sim card from TELKOM direct or 8ta store.
I happily went to both store to only be told that i can't collect my sim card since 8ta don't know
the product or how to release the sim card. TELKOM direct store told me that they received an email
about the product, but they are waiting for instructions on how to release the sim cards.
For the whole week i have been going to TELKOM direct to find out if the sim cards are ready,
which resulted in one agent giving me the sim card on 14 august 2013, but told me that she would activate the
the sim card during the course of the day. She inquired about the process form a colleague from
different store until a call center agent was able to activate the sim card two day later 16 august 2013.
I was happy for about 3 hour until i depleted my data allocation, which was wrong after inquiring how much was loaded on my sim card from call center agent. The agent told me it was 1gig day data and 1gig night data,
the day data was prorated to 500 mb due to sim activation starting on 16 august 2013. TELKOM contract policy which TELKOM and UNISA failed to disclose says that if a contract starts in the middle of the month. You forfeit half of the data you suppose to get. I inquired first saying that my data package was wrong. The agent told me
that i will have to go back to the store where i got this contract.
So i went on Saturday (17 August 2013) to only find out that TELKOM direct store on Saturday runs on skeleton staff who will ask you to come back during the week since the is no manager. I later resorted to calling the call center and an agent was able to log a query for me.
During the week i kept on call the call center to find out how soon they would be able to resolve the matter.
I even got hold of the person who sms me on (8 august 2013), that i could collect the sim card form 8ta store or TEKLOM direct store. They were only able to resolve the matter on Friday 23 august 2013. I only find out the was data loaded when i connect the sim card and started to use it. This was after i was told by a call center agent that his manager will call me back after an hour. He/She never did.
TELKOM only loaded 3gig the did not load the rest of the data since they prorating me, something they
failed to disclose. I found out that my data was short in the middle of the week, when i tried to use rest of
it. On Wednesday i found out, about the added data that is was short and after talking with the manager he
told me that UNISA needs to send my query, since they are the account holder.
I going to UNISA to resolve this since i could not get a contact details via the website, and also they tend
not to respond to emails i send.
Today i called the call center to confirm the unused data claw, to find out if data will be carried for one month like the T&C on UNISA website and TELKOM email document. I found out that this is not true, and after being bounced around to three different agents, and talking for 40 minute. The only thing i got is ref number which will
be resolved after 72 hours or three days
What i want is for TELKOM to honor their T&C and give me my data that i have forfeited due to their departments, not being to handle product allocation properly. As TELKOM did not disclose their pro-rater policy on their contracts before contract initiation.