Telkom: great prices, uselss staff

[cr@zydude]

Telkom have upgraded their Greenacres store to look great, but the staff is still hopeless. I went in yesterday to get the P8 lite on smartplan 100. They don't have any stock.

I ask when they're getting more in, and the sales lady says that she doesn't know. I ask her to ask her manager, and the manager doesn't know either.

I ask if their Walmer branch has stock, and she says that they probably do. Great, I think, and ask that they call to confirm. This is when I really got pissed off, the sales lady said that they can't call other branches. How the **** is that acceptable?!

Since my contract is almost up, I asked what the cost would be if I go onto a month to month deal, with my current package. I was told to call the call centre. I pointed out that I was in a Telkom store, and expected her to fo it. She says that the new system can't do that.

I had to ask her to take my number to call, but I'm not expecting much. It's pathetic to such a useless set up. Worse still, Telkom has another store 50m away.

The only thing keeping me with them is their great pricing.

 

[Thor]

Exactly what happened to me so I called Vodacom in their store and ported over

 

[Drone 42]

Same issue at the Fourways store. Want to get the Galaxy S6 on the deal they have at R399. No stock, been waiting 2 weeks already, asked them yesterday when they getting stock. Tehy don't really know, and it seems they don't really care either. It is the best deal on the S6 from all the networks but their service in the store sucks.

 

[MickeyD]

Fully agree about the staff... some good people but they are severely hamstrung by their own systems, policies and procedure.

Red tape strangulation leading to a slow death!

 

[Dipz]

also looking to take up one of their deals....but no stock and they have no clue about availabilty
try to phone their branches and they never answer...

 

[cr@zydude]

One week later, and the none of the PE stores have the phone. They did get 6 in during the week, but I wasn't called.

There's now a waiting list which I have been added to. They can't even tell me how many names are on the list though.

 

[CharlieM]

Tried to cancel my Telkom Mobile contract due to their piss poor service irt my ADSL. Signed the papers in store, went in a week later to request a progress update as I havent heard anything yet. Sales person couldn't provide much as they only forward the papers. Her last words were: " I have emailed our branch manager (who was literally 5meters away) to see what I should do next". At that point I walked out because I could see we werent going to get anywhere. I think the staff are limited by their terrible system.