Frequent visitor
Expert Member
- Joined
- Apr 5, 2018
- Messages
- 2,798
- Reaction score
- 380
Positive experiences? I remember none. I am going through a bad patch with them after several uneventful years. These years were due to cutting them out of my internet life, so little hassle was experienced. I got rid of them after some spectacular difficulties back in 2011, when I moved house.
In my area we had fibre installed last year up to the junction box. I noted that with interest, and went off to my UK house for three months. While I was away Openreach installed fibre into each house on our complex. I knew nothing of this until one of the Trustees told us that our newish louvre deck had been damaged by the installers in the process, despite being warned off by the Trustee. The wire was left dangling on the wall.
We got a quote and told Telkom on our return. Apart from queuing for around half an hour at the Menlyn branch, it took a further half hour to give me a contact at Openreach, due to the bad internet connection there! We had four visits from them subsequently. Two of these were to our old address. One was from Openreach who had come to finish the installation, but wanted paying first. I had been given the impression that no charge was to be made, so said no. It may have been a corrupt request for all I know. Another visit was from the installer who had done the damage, and wanted to fix it himself. No way! I then went off to the UK, and chased it up from there. I paid out to have the louvre deck fixed due to the rain. My contact there had been quite responsive, but disappeared over Christmas, asking me to ring one of his subordinates, but without giving me the contact number. By now 6 months had gone by since the damage was done. I returned from the UK and started chasing up at the end of March.
Many emails later little is resolved. I email docs, but the guy's inbox is often full. He called round and took photocopies of the docs, but lost them. Then he decided he needed an invoice instead of the quotation and receipt provided. And so it went on and on. Then I got panic messages via my wife that he needed my bank details, which I sent. Then a legal lady said she needed a 'customer’s confirmation of banking details letter'. This was sent to me, and I pointed out that they had had just that already. He lost his rag and told my wife that he would not help me further.
He has just emailed me to ask that I do not copy anyone else in on the correspondence..............
I am of the opinion that he is not getting the support (training, advice, clear objectives etc) that he should expect from his managers. He may well be overworked (I know something of that as my wife's daughter works in Telkom, and is having workload problems). In short the management is ineffective.
It would help to restore my faith in human nature if someone were able to describe good experiences with Telkom.
In my area we had fibre installed last year up to the junction box. I noted that with interest, and went off to my UK house for three months. While I was away Openreach installed fibre into each house on our complex. I knew nothing of this until one of the Trustees told us that our newish louvre deck had been damaged by the installers in the process, despite being warned off by the Trustee. The wire was left dangling on the wall.
We got a quote and told Telkom on our return. Apart from queuing for around half an hour at the Menlyn branch, it took a further half hour to give me a contact at Openreach, due to the bad internet connection there! We had four visits from them subsequently. Two of these were to our old address. One was from Openreach who had come to finish the installation, but wanted paying first. I had been given the impression that no charge was to be made, so said no. It may have been a corrupt request for all I know. Another visit was from the installer who had done the damage, and wanted to fix it himself. No way! I then went off to the UK, and chased it up from there. I paid out to have the louvre deck fixed due to the rain. My contact there had been quite responsive, but disappeared over Christmas, asking me to ring one of his subordinates, but without giving me the contact number. By now 6 months had gone by since the damage was done. I returned from the UK and started chasing up at the end of March.
Many emails later little is resolved. I email docs, but the guy's inbox is often full. He called round and took photocopies of the docs, but lost them. Then he decided he needed an invoice instead of the quotation and receipt provided. And so it went on and on. Then I got panic messages via my wife that he needed my bank details, which I sent. Then a legal lady said she needed a 'customer’s confirmation of banking details letter'. This was sent to me, and I pointed out that they had had just that already. He lost his rag and told my wife that he would not help me further.
He has just emailed me to ask that I do not copy anyone else in on the correspondence..............
I am of the opinion that he is not getting the support (training, advice, clear objectives etc) that he should expect from his managers. He may well be overworked (I know something of that as my wife's daughter works in Telkom, and is having workload problems). In short the management is ineffective.
It would help to restore my faith in human nature if someone were able to describe good experiences with Telkom.
