Telkom Help Desk Problem

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Xman

Well-Known Member
Joined
Sep 11, 2006
Messages
285
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1
Location
Klerksdorp
I do not know how to proceed with my problem. I have a support request and number, which according to an e-mail from them has been resolved. I replied that it is not resolved and now I am being ignored. I am sending mail after mail, but no response. I used to get a reply within 24 hours, but since they decided to ignore me, I am not getting answered for weeks now.

Basically, the problem is with my website. I have free web space with my contract, which I can not access anymore. I registered a domain name thru Telkom in Sept 2009 and had it pointed to my web space. It worked great till Nov 2011. Then my domain name and web space just disappeared. The e-mail answer is that it has nothing to do with Telkom, as they did not register the domain. I am trying to explain that I only dealt with Telkom and know nothing about the Company they name, namely Venudata cc. I mailed Venudata as well, but no response. I mailed proof of my dealings with Telkom as well, but no joy.

I am also trying to explain to Telkom that I can not access my free web space anymore, but it seems like Telkom does not read the whole complaint and do not even see this part of the query.

How do I escalate the problem to a higher level, as it seems like the same person is blocking the support request all the time?
 
Can it be that the Telkom Help Desk oukie is a mod on this forum?

hehe, conspiracies, conspiracies.....
 
Please supply your reference number (e.g. by PM), and I will follow up.

FYI: Unfortunately, there are manual processes involved with the free web hosting that is supplied with ADSL accounts. There have been efforts to clean up accounts (as in some cases there have been users abusing the service who are not paying for anything at all), and it appears some of the valid accounts have been affected. AFAIK, this is limited to accounts where the ADSL username has changed (e.g. by upgrading from one package to another), and the link between the ADSL account and the web hosting account was not updated.

There are efforts underway to fix a lot of the various problems (e.g. no longer requiring username changes for package upgrades, automating activation of the web hosting service etc.), but ... that requires ensuring that old accounts meet new business rules ... which is also driving some of the clean-up efforts.

Sorry for the delay in responding, but we had some operational problems over the weekend.
 
@ranger

Thanks a lot for your help. My problem is sorted.

Please forward my thanks to your team.

Xman
 
@Mybroadband forum and mod's

Thanks for your site. Just as I started to give up hope, ranger came thru for me and got the problem sorted. How to I give him +1?

So, thank you very much for this window. All is not lost! My faith in you is restored!

Xman
 
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