Telkom Help Desk

[keithox]

Hi,

Anyone experiencing pathetic service from the Telkom help desk? Friday 16/01 was busy on the line for 4 hours either on hold or been shunted from one department to another. Today 20/01 another hour and half for the same clients line and still no resolution.

Regards

 

[Foxhound5366]

Telkom != Adequate Capacity Planning

'nuff said.

Plus, I get the suspicion that because the staff know you're not paying to hold on for your call - about the only positive part of the experience - they seriously aren't in a rush to assist.

 

[Rickster]

Am I the only one who doesnt wait so long.

 

[AntiGanda]

Am I the only one who doesnt wait so long.

Yes.

Sometimes you wait for a bit and it passes over to the automated system. ie. nobody there to accept calls.

 

[MickeyD]

Hi,

Anyone experiencing pathetic service from the Telkom help desk? Friday 16/01 was busy on the line for 4 hours either on hold or been shunted from one department to another. Today 20/01 another hour and half for the same clients line and still no resolution.

Regards

residential or business line?

 

[MacSkaaP]

I've had to phone them twice in the last week. On Monday I waited for an hour and 10 minutes before having my call answered, and yesterday was somewhat better at "only" 25 minutes.

 

[shauntir]

Telkom has one of the worst service experience ever. They make you wait on hold forever.

Wife actually had to go in and wait in a long line just to get help. They give you inconsistent information and service. One person says it takes a week to install a line, call centre says 2 and then the store again says 3.