Telkom incompetent like always

[SlyFly]

So on the 25th of March I reported a fault with Telkom via their online service, didnt feel like waiting for hours on the line and besides I dont have a phone on the line...

Few hours later I get an email that it has been received and they will get back to me... The problem, as I described it in the form:

Other Errors:My modem keeps disconneting and resynching every now and then. It drops and takes about 30 seconds to resynch.
Comments:This has been happening for a while now, now its happening more and more, something is wrong at the exchange or something. Please fix.

So today on the 3 April someone phones me and say they want to come tomorow, problem is Im gone on holiday till the 15th... So I tell this person this and after asking about 4 times to repeat what he is saying, I finally decoded what he is saying...

He tells me I now have to re-report the error, after the 15th when I'm back? How can that be protocol? I mean, all he has to do is schedule someone to come on the 16th? Now I have to re-report this on the 16th and then the problem will probably only be solved by the end of the month.

When I ask him whats the problem? He says someone installed the line wrong... Or so I think, Im still trying to resolve that one in my head...

 

[Th0r]

these callcentre guys can have some serious tunnelvision syndrome sometimes .....

 

[Just_Ice]

Nothing new, same old same old with them.

 

[fragtion]

as far as i know, the longer a fault stays open, the higher priority, so if they keep your fault open, their systems are going to keep notifying them of it more and more and they wont be able to do anything about it because you wont be at home. I'd just do as they say and re-open the fault when you get back... just give them the reference number for your current fault next time so they escalate it