Telkom Incorrect Charging.

[TheAssister]

Hi, if any one can help me with this matter

I terminated my Telkom Adsl line on 9th October 2018, its now the 23rd May 2019[I Phoned Telkom previously like 3-4 times before this and they always told me they acknowledged the mistake and I will be credited for being charged for something I wasn't using] and that The adsl service will be removed from the statement]

But I am still being debited for an adsl line that is in-active, this is my 5th call to Telkom and they keep saying the same thing. It's getting really frustrating on my end.

 

[NeonNinja]

How much are they debiting?

 

[TheAssister]

How much are they debiting?

It's around 300Rand extra a month / will look it to invoice shortly when I get to the office.

 

[Trust|Nobody]

This is why I prefer not to do debit orders.

 

[ProAsm]

I don't think the OP is using a Debit Order but is being debited the R309 a month on his telephone account.
The best thing to do here is do not contact Telkom in anyway except online.
The moment you phone them, email them or whatever the wheels fall off.
Go onto your MyTelkom:
https://apps.telkom.co.za/access-manager/protected/view/mytelkom
Login or register and there you will see your telephone account, if not link it.
The phonenumber_1 is your ADSL account.
Scroll down till you see: "Manage My Accounts" and there you will find the cancellation process etc.
When they ask you why you cancelling, just say "Switching to Telkom LTE" even if you are not.
From there on when they phone you etc, treat this as a brand new cancellation, do not give them a long story.
Unfortunately you gonna loose the money they debited you with to date.

 

[Trust|Nobody]

You could be right.

Telkom is always encouraging me to move to a debit order.
Hell no.

 

[TheAssister]

Hi,it was a debit order payment adsl was cancelled and they still debiting me

 

[Meelperd]

I went to my bank (Capitec), cancelled the debit order from the bank's side, and voila!