Telkom intermittent line failure at very specific time.

J

Jakkels1991

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Hey Guys

So I had a look around the forum a bit, seems there are plenty treads on this issue but nothing specific to my problem.

Since Saturday (02-07-2014) every night like clockwork at 20:00 my line dies. By this I mean all the lights on the modem are green, but when I hit a link I get no response from the pages (any page). I would be using the line perfectly all day and then suddenly nothing...

I am with Telkom as an ISP. 4mb line "uncapped".

When I phone them to have a look they say the line is synced fine and all is good on their side, yet I got nothing.

If anybody has had this issue before or is able to suggest some solutions please let me know.

I thought about chatting to @TelkomSA but getting a response seems rare.
 
If you lose sync and the voice line is also dead/slightly hisses without a dial tone, you have a copper disconnect somewhere. Pretty hard to track but that is guaranteed the problem.

Had the same issue when we moved onto a new place in 2009. Everyday the line would drop around 09:00 and come back after 18:00, as the sun heats up the connection box on the pole and it cools after sunset.
 
MickeyD said:
Any software settings, updates, firewall, etc. scheduled (unknowingly) for 8pm?
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Checked everything nothing has changed in the past couple of days. I only have one thing scheduled, auto shut down at 1am...
 
lcbxx said:
If you lose sync and the voice line is also dead/slightly hisses without a dial tone, you have a copper disconnect somewhere. Pretty hard to track but that is guaranteed the problem.

Had the same issue when we moved onto a new place in 2009. Everyday the line would drop around 09:00 and come back after 18:00, as the sun heats up the connection box on the pole and it cools after sunset.
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I will hook up a phone tonight and check if I get the dead/hissing sound. Did they come out and change the line for you when this happened?
 
Jakkels1991 said:
I will hook up a phone tonight and check if I get the dead/hissing sound. Did they come out and change the line for you when this happened?
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Nope. Another Tech traced the wire connection hops and found it to be poorly seated inside the box on top of the phone pole. She fixed it and the line was okay from thereon.
 
lcbxx said:
Nope. Another Tech traced the wire connection hops and found it to be poorly seated inside the box on top of the phone pole. She fixed it and the line was okay from thereon.
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I am worried as I have not had any issues on the line for the past 6 months. Last month I was throttled (used 200gig :( so much for "uncapped") and basically ever since then these issues started happening. Maby I am just paranoid but could there be any connection to this?
 
lcbxx said:
Did your router lose sync, was the line dead?

Get a trial account from Webafrica/Afrihost and see whether those also do not work during this period.
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All lights on the router is green, computer says "connected" but if I click a link I get no response from the webpage...
 
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