Telkom Internet fails (as usual)

[the eskimo]

More of a rant than anything else

After holding 10 minutes on the phone to speak to a consultant...

I phone telkom internet to cancel my 5GB account with them because I have switched over to MWEB uncapped.

I ask to cancel the account at the end of the month. They are unable to do that. I will have to phone on the last day of the month. Not much of a problem, I am already capped on the international and will hardly use the local, I ask for it to be cancelled immediately.

Account cancelled.

I have already been billed for April on my latest statement, So I ask if that charge would be reversed automatically or would they contact telkom billing for it to be reversed.

OMG! They can't reverse the charge for a cancelled account once you have been billed for it (without lodging a formal dispute). LOL! what is wrong with these people!

So glad I am no longer with the most fail isp in SA. (moved to the 2nd most fail)

end rant.

 

[Jola]

Well, I hope that enough people do what you did, so that they wake up and do something, so that I don't have to do anything.

 

[Sting]

Your account would automatically have been credited during the next billing cycle.

 

[supmansa]

Well, I hope that enough people do what you did, so that they wake up and do something, so that I don't have to do anything.

already cancelled +1

 

[the eskimo]

Your account would automatically have been credited during the next billing cycle.

I hope this will happen. It doesn't make sense that a dispute need to be lodged as there is no dispute. I cancelled well before the end of the month and shouldn't be charged. simple.

 

[Chelle]

They automatically credited my account during the following billing cycle. I didn't have to lodge anything.