Telkom Internet service sucks

[Malles12]

Hi,
Know this will sound as if I am just complaining but my telkom internet in hospitaalpark Bloemfontein have been off for 3 weeks and after numerous calls an who knows how many minutes lost.. they still can just say it is a cable fault and that a technician will contact me.. and now they expect me to pay for this poor service.

 

[friedpiggy]

Lodge a dispute about the downtime. They refunded me a pro rated amount for the downtime. Then keep an eye open for a Telkom van in your area, speak to the tech and bribe him with a doughnut to come take a look. (I literally did that and got my line up again)

 

[Malles12]

Lodge a dispute about the downtime. They refunded me a pro rated amount for the downtime. Then keep an eye open for a Telkom van in your area, speak to the tech and bribe him with a doughnut to come take a look. (I literally did that and got my line up again)

Have tried that they say line must work before they can log a dispute

 

[ranger]

Hi,
Know this will sound as if I am just complaining but my telkom internet in hospitaalpark Bloemfontein have been off for 3 weeks and after numerous calls an who knows how many minutes lost.. they still can just say it is a cable fault and that a technician will contact me.. and now they expect me to pay for this poor service.

You should get automatic rebates after the fault is fixed, including either rebate (for uncapped accounts) or, as far as I know/remember roll-over of unused data (on Softcap accounts). In the meantime you may be able to get a Telkom Internet SIM (to use your free mobile data that comes with your Telkom Internet account).