GPSJane
Well-Known Member
Anyone else ever have problems with Telkom billing for services that you did not ask for or authorise?
A few years ago my husband had an account with Telkom and we paid a specific amount every month for the line rental as we didn't use the line for telephone calls ever - we didn't even have a phone connected to it. We didn't even look at the bills because of course it is the same amount every month.
After a few months we got cut off because he apparently owed about R1000. We checked the bills and discovered that they had been charging him about R250 a month for a closer plan. He never asked for this, he never agreed to this and we never made use of it. We emailed and called Telkom but received no resolution. We went in to a Telkom shop and were completely stonewalled.
He refused to pay the amount and wrote them a letter accusing them of fraud. That was the last we heard from them until very recently when we received a letter from attorneys stating that he still owes money. The ironic thing is that the attorneys do not ever answer the phone - they are actually worse than Telkom!
Worse, we have discovered that there is a record of this with ITC.
I think I am going to sue Telkom right back for the full amount, my time and effort and for blacklisting him. I think I should lay a criminal charge of fraud too.
A few years ago my husband had an account with Telkom and we paid a specific amount every month for the line rental as we didn't use the line for telephone calls ever - we didn't even have a phone connected to it. We didn't even look at the bills because of course it is the same amount every month.
After a few months we got cut off because he apparently owed about R1000. We checked the bills and discovered that they had been charging him about R250 a month for a closer plan. He never asked for this, he never agreed to this and we never made use of it. We emailed and called Telkom but received no resolution. We went in to a Telkom shop and were completely stonewalled.
He refused to pay the amount and wrote them a letter accusing them of fraud. That was the last we heard from them until very recently when we received a letter from attorneys stating that he still owes money. The ironic thing is that the attorneys do not ever answer the phone - they are actually worse than Telkom!
Worse, we have discovered that there is a record of this with ITC.
I think I am going to sue Telkom right back for the full amount, my time and effort and for blacklisting him. I think I should lay a criminal charge of fraud too.
