Telkom ISP terrible

[nadeem_k]

Hi

I've been complaining on twitter this entire week and nothing has been done. I had crystal web and they were brilliant. Has anyone else had issues streaming in he Sandton area?

 

[LaraC]

Look at PE stats. This is for a 4Mbps line.

 

[Dan C]

Look at PE stats. This is for a 4Mbps line.

View attachment 146788

East London seems fine (also 4Mbps)

http://www.speedtest.net/my-result/3736661776

Maybe try a tracert and see if there is something weird with your exchange.

 

[MickeyD]

Hi

I've been complaining on twitter this entire week and nothing has been done. I had crystal web and they were brilliant. Has anyone else had issues streaming in he Sandton area?

So using your CW account on your ADSL line was fine?

 

[nadeem_k]

Yip perfect on CW. Unfortunately I have telkom simple so they force you to keep the account for 3 months

 

[MickeyD]

Yip perfect on CW. Unfortunately I have telkom simple so they force you to keep the account for 3 months

Then you have posted this thread in the wrong place...

Your issue involves the ISP - TelkomInternet - and not the ADSL line supplied to you by Telkom.

 

[nadeem_k]

This is the ISP discussion?

 

[LaraC]

Maybe try a tracert and see if there is something weird with your exchange.

This is the result of the tracert. Hopefully this is temporary.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 212 ms 205 ms 205 ms ti-224-168-01.telkomadsl.co.za [105.224.168.1]
3 219 ms 215 ms 207 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 266 ms 263 ms 263 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 521 ms 406 ms 457 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 301 ms 308 ms 305 ms rrba-ip-lir-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.52.42]
7 177 ms 181 ms 193 ms 72.14.212.1
8 400 ms 440 ms 483 ms 66.249.95.8
9 370 ms 379 ms 412 ms 209.85.253.196
10 337 ms 319 ms 323 ms 72.14.238.16
11 396 ms 402 ms 406 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\Lara>

 

[MickeyD]

This is the ISP discussion?

Now that your thread has been moved, yes.

 

[nadeem_k]

Lol thanks. But my problem still hasn't changed

 

[Hectic]

Lol thanks. But my problem still hasn't changed

Lol.

 

[Hectic]

This is the result of the tracert. Hopefully this is temporary.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 212 ms 205 ms 205 ms ti-224-168-01.telkomadsl.co.za [105.224.168.1]
3 219 ms 215 ms 207 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 266 ms 263 ms 263 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 521 ms 406 ms 457 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 301 ms 308 ms 305 ms rrba-ip-lir-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.52.42]
7 177 ms 181 ms 193 ms 72.14.212.1
8 400 ms 440 ms 483 ms 66.249.95.8
9 370 ms 379 ms 412 ms 209.85.253.196
10 337 ms 319 ms 323 ms 72.14.238.16
11 396 ms 402 ms 406 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\Lara>

Have you tried with another account?

 

[nadeem_k]

Yip works perfectly

 

[LaraC]

Have you tried with another account?

Afrihost PPPoE gives me almost the same stats.

 

[MickeyD]

Afrihost PPPoE gives me almost the same stats.

Exchange congestion - not ISP related.

 

[Hectic]

Afrihost PPPoE gives me almost the same stats.

Eish! Hopefully Telkom is working on infrastructure somewhere and will have it sorted soon, otherwise that exchange doesn't look healthy.

 

[LaraC]

Exchange congestion - not ISP related.

I'm sorry, I thought this was the Telkom area ADSL faults section.

However, is it possible for the exchange to become congested in one day?

 

[Hectic]

I'm sorry, I thought this was the Telkom area ADSL faults section.

However, is it possible for the exchange to become congested in one day?

Probably not. Not to that level. I would suggest to do a couple more tracert during off peak periods. If those figures are constant it is more probable to be a line or Telkom infrastructure problem.

 

[LaraC]

Thank you Telkom, my line is back to normal.