Telkom issues in Rondebosch, Cape Town

[bridgeburner]

So I recently had my landline installed with Telkom (about 2 weeks ago) and have used Axxess's home uncapped deal. But I have probably had internet for a sum-total of 2 days. I have had absolutely disgusting service, both of whom send me backwards and forwards between each other.

On the first occasion my line went down, Telkom came out and explained that the OpenServe guy didn't install the line correctly told me that my line was unplugged at the exchange.

Next, I have had authentication issues, with Telkom telling me one thing and Axxess another. This morning, I get an SMS from Axxess stating that my line has been activated. It is was now authenticating correctly and was working for about 2 hours.

My line is now down YET AGAIN, this time Axxess tells me that their is an issue at the exchange. So Telkom have to come out again. I am convinced they are just unplugging people's lines at the exchange just to solve other people's issues, thereby pushing the problem onto someone else. Forgive if I am wrong in my understanding, but has someone else experienced similar issues? Possibly people that live in the southern suburbs etc? Just so frustrated

 

[JOEY_8]

I agree with you. I had similar issues a few months back when I had a landline + adsl installed. They usually disconnect you at the exchange. It's nothing serious to resolve but to get a technician to reconnect you is another story

 

[Felixgustaf_994]

Same issues here. Im based in Rosebank, but I'm pretty sure we connect to the Rondebosch exchange.

I also had my ADSL line installed 2 weeks ago. First issue occured last week Monday- ADSL was synching but suddenly stopped authenticating with any ISP. A tech came around on Friday and fixed the problem.

Now this morning my ADSL line isn't even syncing , its completely dead however my landline works fine.

Edit: Agent on livechat just said there;s maintenance being carried out on the Rondebosch exchange.

 

[bridgeburner]

Same issues here. Im based in Rosebank, but I'm pretty sure we connect to the Rondebosch exchange.

I also had my ADSL line installed 2 weeks ago. First issue occured last week Monday- ADSL was synching but suddenly stopped authenticating with any ISP. A tech came around on Friday and fixed the problem.

Now this morning my ADSL line isn't even sycnhing , its completely dead however my landline works fine.

EXACTLY the same issue.. what the hell are they doing? Telkom can't give me any answers

 

[Felixgustaf_994]

EXACTLY the same issue.. what the hell are they doing? Telkom can't give me any answers

Check my (edited) post above , seems like theres maintenance on the exchange.

 

[bridgeburner]

Check my (edited) post above , seems like theres maintenance on the exchange.

Great. Did they give an estimated down time? Seems like some people on livechat are aware maintenance is being carried out and others aren't

 

[Felixgustaf_994]

Great. Did they give an estimated down time? Seems like some people on livechat are aware maintenance is being carried out and others aren't

They didn't give me any time frame.

My ADSL is back up now but keeps disconnecting every 5 minutes or so Hopefully it's related to the maintenance.

 

[bridgeburner]

They didn't give me any time frame.

My ADSL is back up now but keeps disconnecting every 5 minutes or so Hopefully it's related to the maintenance.

Mine seems to have just come back on now as well. Will keep you updated as to how it goes.