Telkom Line and ADSL installation

A

AlandtM

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Joined
Apr 7, 2013
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Location
Standerton
Hi guys,

We applied for the Telkom-simple ADSL service on Thursday, and already got an SMS with our ADSL login info,
but, we didn't get an order reference number from Telkom, the guy said that it will be installed in this week (we are still waiting for them to call us to confirm installation date).

Is there any way to speed up the process?

PS: We already have the line and jack, it just needs to be "activated", and ADSL must be installed... (No self-install option available)
 
AlandtM said:
Hi guys,

We applied for the Telkom-simple ADSL service on Thursday, and already got an SMS with our ADSL login info,
but, we didn't get an order reference number from Telkom, the guy said that it will be installed in this week (we are still waiting for them to call us to confirm installation date).

Is there any way to speed up the process?

PS: We already have the line and jack, it just needs to be "activated", and ADSL must be installed... (No self-install option available)
Click to expand...

The activation you speak of may well require actual access to the exchange first.
Which requires a technician to come out to visit the area's exchange.

Why no self-install available for the modem and stuff?
 
Electric said:
The activation you speak of may well require actual access to the exchange first.
Which requires a technician to come out to visit the area's exchange.

Why no self-install available for the modem and stuff?
Click to expand...

The guy at Telkom said that the exchange doesn't support self-install.. I will be calling them pretty soon..

Their "bakkies" passed my house like 5 times yesterday... -_-
 
No exchange supports self-install.
The self-install portion is plugging the adsl modem in and authorizing your account.
 
LOL! I understand that too! But apparently the Telkom-techie needs to come into the house...
 
AlandtM said:
LOL! I understand that too! But apparently the Telkom-techie needs to come into the house...
Click to expand...

If you already have an active phone line I don't see what reason he needs to come in - unless he is just delivering your modem?
Just make sure cause Telkom will charge you like R700+ if hes coming to set it up for you!
 
We used the phone before (in 2010). Then we cancelled because we didn't use it that often.. When we applied for it in 2009, they came and put a new jack and line in..
 
AlandtM said:
We used the phone before (in 2010). Then we cancelled because we didn't use it that often.. When we applied for it in 2009, they came and put a new jack and line in..
Click to expand...

makes sense then - when its deactivated and they reinstall sometimes they install a new jack - dont make sence to me but that how they work :wtf:
 
Ugh, their call centre is "too busy" to accept my calls!! I was listening for crappy elevator music for like 10 minutes and then decides to hang-up! Maybe I should go to Telkom Direct in Secunda (80km from Standerton) tomorrow and sort things out... Tired of waiting, was hoping to be "up and running" by the weekend... I also sent TelkomZA an PM but got no response from them... Any other ideas?
 
Busy waiting for a consultant... Spent 12 minutes listening to that stupid music and "Thank you for holding, all our consultants are currently busy. Your call will be answered as soon as a consultant is available".... :mad:
 
Got some great news! Telkom will be coming this afternoon or tomorrow!! Promised me that I'll be up and running before tomorrow afternoon! I also qualified for some 25% discount! :D Thanks for all the help guys
 
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