Telkom line dead = ? Suspended

[Space_Chief]

Hi,

My Telkom line went dead at about 18:00 today. Would this be a suspended account?
I paid my landline rental with credit card on 2 Dec and the transaction was "successful" although on my Credit Card statement it only says "Authorised" and Telkom hasn't taken the money. The payment is reflected in the Payment history but the printable Invoice only reflects the payment from November?

Usually when Telscum suspend a line, do they not leave a voice message saying so? The line is surely not completely dead? Upon trying to log a Telscum fault I get this:

The service is already part of a network outage.
Reference : 83420
Date Reported : 12/5/12 3:55 PM.
Click Continue if you wish to continue logging your fault

When I call myself with a cell phone I get my Telkom answering service kicking in.

Thanks!!!

 

[Shake&Bake]

In Table View perhaps or Bloubergstrand?
Cos there was an outage this afternoon.

http://mybroadband.co.za/vb/forumdisplay.php/185-Telkom-SA-ADSL-Network-Notifications

 

[Space_Chief]

In Table View perhaps or Bloubergstrand?
Cos there was an outage this afternoon.

http://mybroadband.co.za/vb/forumdisplay.php/185-Telkom-SA-ADSL-Network-Notifications

Thanks, indeed that is so. Line is now back, but DSL is down. Thanks for your suggestion!

 

[Shake&Bake]

Pleasure - yes - according to those notifications, the DSLAM's are borked and they were investigating.

 

[ViciousClone]

If you're line was suspended ...

If you pick up the phone and dail a number it would give you a voice message saying "you're has been suspended"

Or phone 10210 ...if the message tells you there is a problem with you're line they'll put you to a operator to assist you..

 

[dpreezr]

Hi,

My Telkom line went dead at about 18:00 today. Would this be a suspended account?
I paid my landline rental with credit card on 2 Dec and the transaction was "successful" although on my Credit Card statement it only says "Authorised" and Telkom hasn't taken the money. The payment is reflected in the Payment history but the printable Invoice only reflects the payment from November?

Usually when Telscum suspend a line, do they not leave a voice message saying so? The line is surely not completely dead? Upon trying to log a Telscum fault I get this:

The service is already part of a network outage.
Reference : 83420
Date Reported : 12/5/12 3:55 PM.
Click Continue if you wish to continue logging your fault

When I call myself with a cell phone I get my Telkom answering service kicking in.

Thanks!!!

We were bussy cutting over Blouberg Exchange to the ISAM