Sign up with GoogleHi all,
Quick explanation of my reoccuring nightmare.
* Signed up for Telkom Mobile Uncapped LTE special at R699 (First Week of June 2016)
* Returned Device 2 days later directly to Telkom Gateway, after instruction from the call center to do so. Rather than courier collection.
* Recieved an sms a few days later stating contract cancelled and device successfully returned.
* Debit off my bank account for R774.61. (30th June)
* Contacted Telkom and they confirmed contract is in fact cancelled, I dont owe them any money. (1st July)
* Recieved SMS with case referance number to investigate with billing (1st July)
* To date, that R774.61 hasnt been credited. Case number closed with no comment.
* Debit off my bank account for R669.61 (30th July)
* Cancelled and reversed debit order with bank (1st August)
* Debit off my bank account for R669.61 (1st September) Despite me stopping all Telkom Debit orders.
* Cancelled and reversed debit order with bank (1st September)
* Recieved phone call from Bham&Dhaya Attorneys, demanding payment. (1st September)
* After a lot of phone calls to Telkom, turns out the R669.61 is for usage in the 2 days I "tested" the LTE. Penalties they reffered to it as.
* Fine, I pay the R669.61 to attorneys directly. (1st September)
* After a lengthy phone call to Telkom, they assure me everything is sorted and closed.
* Debit off my bank account for R886.86 (30th September)
* Phoned Telkom, they confirm that I owe nothing and all accounts with them as closed. (1st October)
* They open another case number with billing to investigate why debit occured. (7 days turn around)
* I cancel debit order with my bank, again.
So as you can see this has been a 3 month copy and paste scenario each month. And each month it gets "resolved".
Only to turn out as not, as on the 30th they take more money. Besides that they cannot explain why its random ammounts that dont correlate to the initial R699 that was advertised.
And each time I cancel the debit order, they set the lawyers on me. Dealing with the lawyers is worse than dealing with a deaf dog. They dont give a flying toot about your story, they just want the money.
Does someone have some a form of escalation that I can follow? Or person I can speak to to get this resolved once and for all?
Quick explanation of my reoccuring nightmare.
* Signed up for Telkom Mobile Uncapped LTE special at R699 (First Week of June 2016)
* Returned Device 2 days later directly to Telkom Gateway, after instruction from the call center to do so. Rather than courier collection.
* Recieved an sms a few days later stating contract cancelled and device successfully returned.
* Debit off my bank account for R774.61. (30th June)
* Contacted Telkom and they confirmed contract is in fact cancelled, I dont owe them any money. (1st July)
* Recieved SMS with case referance number to investigate with billing (1st July)
* To date, that R774.61 hasnt been credited. Case number closed with no comment.
* Debit off my bank account for R669.61 (30th July)
* Cancelled and reversed debit order with bank (1st August)
* Debit off my bank account for R669.61 (1st September) Despite me stopping all Telkom Debit orders.
* Cancelled and reversed debit order with bank (1st September)
* Recieved phone call from Bham&Dhaya Attorneys, demanding payment. (1st September)
* After a lot of phone calls to Telkom, turns out the R669.61 is for usage in the 2 days I "tested" the LTE. Penalties they reffered to it as.
* Fine, I pay the R669.61 to attorneys directly. (1st September)
* After a lengthy phone call to Telkom, they assure me everything is sorted and closed.
* Debit off my bank account for R886.86 (30th September)
* Phoned Telkom, they confirm that I owe nothing and all accounts with them as closed. (1st October)
* They open another case number with billing to investigate why debit occured. (7 days turn around)
* I cancel debit order with my bank, again.
So as you can see this has been a 3 month copy and paste scenario each month. And each month it gets "resolved".
Only to turn out as not, as on the 30th they take more money. Besides that they cannot explain why its random ammounts that dont correlate to the initial R699 that was advertised.
And each time I cancel the debit order, they set the lawyers on me. Dealing with the lawyers is worse than dealing with a deaf dog. They dont give a flying toot about your story, they just want the money.
Does someone have some a form of escalation that I can follow? Or person I can speak to to get this resolved once and for all?