Due to the complete lack of customer care at Telkom our account was suspended on Friday but after a struggle with Telkom staff we managed to get the problem fixed.
Despite the fact that the line was shortly thereafter active we tried for a few hours without success to connect our ADSL service and this time took a written complaint to Telkom Factoria after a fax to Polla Small, the person responsible for the original disconnection, failed.
Despite the fact that the branch manager at Telkom Factoria insisted that everything was ok and that we just have to wait we discovered another couple of hours later that the ADSL connection is indeed suspended and wrote another letter to complain about that.
I personally delivered the written complaint to the Telkom Factoria branch manager but he seems to have such big head that he becomes angry because I dared to mention him in the letter and refused to help.
Personnel like this are a direct reflection on the qualities of Papi Molotsane as CEO of Telkom as it seems that the organization have nothing else in mind than to make a huge profit at the cost of quality staff and it’s customers.
In a way it’s ironic that such bad service can be to the benefit of the consumer because I managed to get ADSL connection within minutes from other company at a fraction of the price I used to pay Telkom for the same service.
The lesson from above is that, with such staff and high prices it’s indeed now time for the public to open their eyes and move to other companies with much better customer care and lower prices.
Despite the fact that the line was shortly thereafter active we tried for a few hours without success to connect our ADSL service and this time took a written complaint to Telkom Factoria after a fax to Polla Small, the person responsible for the original disconnection, failed.
Despite the fact that the branch manager at Telkom Factoria insisted that everything was ok and that we just have to wait we discovered another couple of hours later that the ADSL connection is indeed suspended and wrote another letter to complain about that.
I personally delivered the written complaint to the Telkom Factoria branch manager but he seems to have such big head that he becomes angry because I dared to mention him in the letter and refused to help.
Personnel like this are a direct reflection on the qualities of Papi Molotsane as CEO of Telkom as it seems that the organization have nothing else in mind than to make a huge profit at the cost of quality staff and it’s customers.
In a way it’s ironic that such bad service can be to the benefit of the consumer because I managed to get ADSL connection within minutes from other company at a fraction of the price I used to pay Telkom for the same service.
The lesson from above is that, with such staff and high prices it’s indeed now time for the public to open their eyes and move to other companies with much better customer care and lower prices.
