Telkom Mobile - 2 Fraudulent Contracts

[mrafiq1]

Hi.

Got an SMS on Saturday, welcoming me to Telkom Mobile and activation of my Smart Wireless Unlimited All hours deal.
Imagine my shock as i have never and probably never will take out a Telkom contract specifically for wireless as I have fibre at home.

Called the call center, no luck, eventually got someone on the website chat feature. Guy informs me that 2 contracts were activated in my name (confirmed with I.D no.) in the last 3 days. Immediately went ape **** on the agent, and he informed me I have to send them an affidavit signed by SAPS saying that i have not taken out any Telkom contracts and Certified copy of my ID as well as proof of address.

Sent them all the information the same day, and got an email to say the case has been escalated to their fraud department.

Anyone else here have anything similar happen to them?

 

[DapperDanMan]

Wow! What a prank! (Not!)

Or could it be an inside job? Like from inside the house/family? (Remember, all their calls are recorded, so they could trace the origin of the order. But will they share such information with you, the account holder? Perhaps not - but who knows?)

 

[cavedog]

Wow! What a prank! (Not!)

Or could it be an inside job? Like from inside the house/family? (Remember, all their calls are recorded, so they could trace the origin of the order. But will they share such information with you, the account holder? Perhaps not - but who knows?)

100% inside job. I mean the Telkom store does not even want to do a sim swap for me because I did not bring proof of residence and then because they say my picture on my ID does not look like me. So for someone to pull of identify fraud by signing up 2 new contracts. Wow they are really good or someone helped them. Not uncommon though.

 

[DapperDanMan]

Also, if you are a South African citizen, the Telkom stores/shopfronts do not even allow you to identity yourself with a driver's licence - or even with a passport!

 

[longboy]

Sounds like an inside job. It's difficult to get a contract since it requires extensive documentation and credit checks.

 

[mrafiq1]

Seems like an inside job. Will wait and see what comes from this. Just really ticked off right now as when debit orders start bouncing the end of the month, going to hit my credit profile.

 

[|tera|]

Seems like an inside job. Will wait and see what comes from this. Just really ticked off right now as when debit orders start bouncing the end of the month, going to hit my credit profile.

Pest them like an unscrupulous debt collector. That should sort it out.

 

[DapperDanMan]

Seems like an inside job. Will wait and see what comes from this. Just really ticked off right now as when debit orders start bouncing the end of the month, going to hit my credit profile.

Most banks nowadays give you almost complete control over debit orders.

 

[mrafiq1]

Most banks nowadays give you almost complete control over debit orders.

Not too worried about banks. Getting any monies back will be easy.
Worried that the non payment will reflect negatively on my ITC record. This can take forever to resolve.

 

[DapperDanMan]

If the debit order is blocked by you, that is not the same as bouncing, is it? (Especially not if you select/tag Fraud as the reason for the block, surely?)

 

[mrafiq1]

If the debit order is blocked by you, that is not the same as bouncing, is it? (Especially not if you select/tag Fraud as the reason for the block, surely?)

Not quite sure.
Surely it will still reflect as a missed payment on ITC.
Will see what happens.

 

[DapperDanMan]

Seems like an inside job.

Sooooo. . . have you grilled the sons and daughters and wife (or wives?) about this yesterday? Don't leave your forum fans hanging - we can't wait to hear what transpired!! Solved the Whodunnit? Or, if none were forthcoming, tell us - who do you suspect the most?

 

[mrafiq1]

I

Sooooo. . . have you grilled the sons and daughters and wife (or wives?) about this yesterday? Don't leave your forum fans hanging - we can't wait to hear what transpired!! Solved the Whodunnit? Or, if none were forthcoming, tell us - who do you suspect the most?

When I said Inside job, I meant inside Telkom job.
My kids are still little. No way they could have done that.
Wife has never taken out a contract of any kind without my assistance.
No one else lives with me, so not sure how this could have been done from within the house .
I suspect identity theft as i just checked my credit profile again and Homechoice also opened an account on my name. I called and mailed them and they are now also investigating.
I am so pissed right now.