Telkom Mobile New Contract Phone - No Reference No. Or Order No.

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WilnaWright

New Member
Joined
May 29, 2017
Messages
2
I have applied for a new contract online at Telkom and after it was approved money was deducted the next day. But I have not received any Reference number or an Order number and after phoning Telkom and speaking to 3 different people the only answer I got was "If the money was deducted, the phone will be delivered in 5 - 7 working days" and before asking any further questions I was cut off. I also tried communicating through their Facebook page, but no reply, tried twitter but nothing, tried their "contact me" request but NOTHING. All I am trying to get is AT LEAST A REF. NO. so that I can try and track the progress of my order. I have read all the complaints people having issues with Telkom Mobile and now I am really regretting applying for a contract at Telkom. How can the deduct money so quickly without giving you at least an Order No. Very UNHAPPY with the service.
 
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Bighit

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Joined
Jul 23, 2007
Messages
2,947
WilnaWright said:
I have applied for a new contract online at Telkom and after it was approved money was deducted the next day. But I have not received any Reference number or an Order number and after phoning Telkom and speaking to 3 different people the only answer I got was "If the money was deducted, the phone will be delivered in 5 - 7 working days" and before asking any further questions I was cut off. I also tried communicating through their Facebook page, but no reply, tried twitter but nothing, tried their "contact me" request but NOTHING. All I am trying to get is AT LEAST A REF. NO. so that I can try and track the progress of my order. I have read all the complaints people having issues with Telkom Mobile and now I am really regretting applying for a contract at Telkom. How can the deduct money so quickly without giving you at least an Order No. Very UNHAPPY with the service.
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Was this ever resolved? I applied 2 weeks ago for a Telkom Mobile contract - the money went off my account the 29th May and I'm still waiting for the phone. I've got to wait "5 - 7 days".
 
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Bighit

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Jul 23, 2007
Messages
2,947
Slamz said:
out of curiosity, what phones did you guys get?
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Didn't get any notification about a reply to this thread. Got a s7 edge my side. And I'm still waiting for them to port my number. NEVER EVER EVER again will I use Telkom - I told myself this the last time and the exact same thing has happened twice.
 
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