Telkom mobile over-billing and cannot provide invoices explaining costs.

[BobsLawnService]

So here is the story so far.

In October I took out the S5 Mini Promo for R299.00 a month and stipulated a R20.00.

In December i was billed R 732.05. (I was expecting about R400.00 due to the additional pro-rata charges for October.)

In January I was billed R563.20.

Even though they have been billing me I have received no invoices from them.I gave them the benefit of the doubt and assumed they had just incorrectly captured me email address so I went to the Cavendish branch to query the costs and see a copy of my invoice. Apparently there are no invoices on the system for that account.

So it looks like I have a long fight on my hands to start the year. What a wonderful New Years present.

In short, it is probably better to avoid Telkom Mobile until they can sort themselves out. It looks like they have started the job of destroying 8ta.

 

[cr@zydude]

They didn't set up my limit at first either. When I signed up, I asked for a R10 limit. A few weeks later, I called the call centre and checked my limit. I was told that I didn't have one. When I asked that it be set at R10, I was told that it will only be set for the following month.

I've only used about R1 or R2 though, for the odd sms since then. So luckily I wouldn't have had a nasty surprise. I haven't asked for a bill before either.

TM has given me mostly good service though.

 

[BobsLawnService]

They didn't set up my limit at first either. When I signed up, I asked for a R10 limit. A few weeks later, I called the call centre and checked my limit. I was told that I didn't have one. When I asked that it be set at R10, I was told that it will only be set for the following month.

I've only used about R1 or R2 though, for the odd sms since then. So luckily I wouldn't have had a nasty surprise. I haven't asked for a bill before either.

TM has given me mostly good service though.

Nope, agent at the shop confirmed the limit has been set and I haven't been getting through my 1 gig monthly data - let alone my 10gig "unlimited".

I was very disappointed since I had a great experience with 8ta. Looking like their re-absorbtion into Telkom means they are back to normal Telkom.