Telkom mobile voicemail set-up

Dominiquetjieniekie

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Joined
Aug 5, 2019
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Hi all. I have tried everything to set-up my Telkom mobile voicemail to no avail. It rings then goes over to a busy dialtone giving you no option to leave a message. This is problematic since I use my mobile for business.

It was working previously, but at some stage I realized the service stopped working.

I dialed the 181 and followed the prompts. I deactivated the voicemail and reactivated it here. I changed my voicemail message to the default, personalised message and to personalised name, and tried each. Nothing works.

I have phoned telkom customer service twice about it and went to a Telkom store. They all just tell me to dial 181 and follow the prompts, like drones, but it is not working.

Is there some sort of setting on my device that needs to be changed. I am running Android 9 on the Huawei P10?
Is there some sort of setting that Telkom has to activate on their end?
 
What does *#61# show? (If it is somehow still an issue)

(Mine shows a divert to +278114)
 
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