Telkom + Mweb ADSL Woes...

S

Schitzo

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Hey folks! I was wondering if you guys and gals could shed some light on a problem I seem to be having since October.

I have a 4mb line. My ISP is Mweb Uncapped (basic package). I have a Billion 400G Router as well as a Mega 105 WR Router.

I've noticed that my International takes ages to load and at times does not load at all. Sites like www.yahoo.com or www.hotmail.com or www.microsoft.com take 6-19 minutes to load.

When I do a speed test I get a ping to Durban of 240ms or 860ms at the highest. The Upload and Download part of the test fails.

My Ping tests are as follows:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>ping www.yahoo.com

Pinging any-fp.wa1.b.yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=327ms TTL=49
Reply from 67.195.160.76: bytes=32 time=329ms TTL=49
Reply from 67.195.160.76: bytes=32 time=327ms TTL=49
Reply from 67.195.160.76: bytes=32 time=326ms TTL=49

Ping statistics for 67.195.160.76:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 326ms, Maximum = 329ms, Average = 327ms

C:\Users\Schitzo>ping www.telkomsa.net

Pinging www.telkomsa.net [196.25.211.40] with 32 bytes of data:
Reply from 196.25.211.40: bytes=32 time=436ms TTL=114
Reply from 196.25.211.40: bytes=32 time=437ms TTL=114
Reply from 196.25.211.40: bytes=32 time=434ms TTL=114
Reply from 196.25.211.40: bytes=32 time=437ms TTL=114

Ping statistics for 196.25.211.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 434ms, Maximum = 437ms, Average = 436ms

I've spoken to Telkom technicians (5) and all they do is reset me on the exchange, fiddle with the DSLAM and reset my router.

I've spoken to an Mweb technician and was told the following:

Mweb DSL Interrogation Test Line Intermittent 1st Fine - 2nd Interrogation Test 2mins later found following info

ATUC Current Rate 0kbps
ATUC SNR 0.db
ATUC Attenuation = 0.db
ATUC Max Rate 0.kbps
ATUC Min Rate 0.kbps
ATUC Alarm State = Unknown This is displayed for any faults on DSLAM Port

Please can someone help me solve this. :confused:
 
What area you in? also can you attach a tracert so I can see where the line spikes from.
 
funkmail said:
What area you in? also can you attach a tracert so I can see where the line spikes from.
Click to expand...

I'm in Reservoir Hills - Durban, just a few meters from the exchange here.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>tracert www.yahoo.com

Tracing route to any-fp.wa1.b.yahoo.com [67.195.160.76]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 20 ms 20 ms 20 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.16
9.170]
4 20 ms 20 ms 20 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 23 ms 22 ms 26 ms tengig-0-0-0-0-11.vic-up-2.mweb.co.za [196.22.16
9.226]
6 22 ms 23 ms 21 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

7 260 ms 262 ms 265 ms PO9-0.lon-001-access-1.interoute.net [89.202.130
.181]
8 313 ms 314 ms 314 ms PO6-0.nyc-002-access-1.interoute.net [212.23.43.
149]
9 317 ms 318 ms 325 ms Gi7-0.nyc-002-access-3.interoute.net [212.23.43.
138]
10 314 ms 313 ms 314 ms nyiix.bas1-m.nyc.yahoo.com [198.32.160.121]
11 328 ms 328 ms 328 ms UNKNOWN-216-115-100-92.yahoo.com [216.115.100.92
]
12 345 ms 346 ms 343 ms xe-3-0-0.msr1.ac2.yahoo.com [216.115.108.131]
13 327 ms 328 ms 327 ms xe-8-2-0.clr3.ac4.yahoo.com [76.13.0.105]
14 336 ms 327 ms 340 ms ge-0-0-0.clr2.ac4.yahoo.com [76.13.0.29]
15 327 ms 327 ms 327 ms ir1.fp.vip.ac4.yahoo.com [67.195.160.76]

Trace complete.

C:\Users\Schitzo>tracert www.telkomsa.net

Tracing route to www.telkomsa.net [196.25.211.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 * * * Request timed out.
3 21 ms 21 ms 21 ms tengig-0-0-0-100.vic-ipc-2.mweb.co.za [196.22.16
3.206]
4 21 ms 21 ms 21 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 24 ms 25 ms 22 ms tengig-0-0-0-0-11.vic-up-2.mweb.co.za [196.22.16
9.226]
6 26 ms 24 ms 22 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

7 250 ms 247 ms 246 ms 196.22.175.214
8 245 ms 247 ms 246 ms 149.6.98.17
9 366 ms 246 ms 245 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 251 ms 247 ms 251 ms te1-2.mpd01.lon01.atlas.cogentco.com [130.117.3.
225]
11 247 ms 247 ms 247 ms 149.6.2.194
12 451 ms 457 ms 453 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.58]
13 448 ms 447 ms 442 ms 196.25.181.54
14 433 ms 437 ms 443 ms 196.25.211.40

Trace complete.

C:\Users\Schitzo>
 
your dns settings right/on automatic?
I also struggled first time with this then when I dailed it on my pc it worked fine but then I noticed it uses completely different dns settings.
My dns settings atm = 196.28.182.20 and 196.28.182.19, thats the default when you dail it on your pc.
Otherwise try and disconnect the account on your router and dail it on your pc and see if there is still a problem.
 
Schitzo said:
Hey folks! I was wondering if you guys and gals could shed some light on a problem I seem to be having since October.

I have a 4mb line. My ISP is Mweb Uncapped (basic package). I have a Billion 400G Router as well as a Mega 105 WR Router.

I've noticed that my International takes ages to load and at times does not load at all. Sites like www.yahoo.com or www.hotmail.com or www.microsoft.com take 6-19 minutes to load.

When I do a speed test I get a ping to Durban of 240ms or 860ms at the highest. The Upload and Download part of the test fails.

My Ping tests are as follows:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>ping www.yahoo.com

Pinging any-fp.wa1.b.yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=327ms TTL=49
Reply from 67.195.160.76: bytes=32 time=329ms TTL=49
Reply from 67.195.160.76: bytes=32 time=327ms TTL=49
Reply from 67.195.160.76: bytes=32 time=326ms TTL=49

Ping statistics for 67.195.160.76:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 326ms, Maximum = 329ms, Average = 327ms

C:\Users\Schitzo>ping www.telkomsa.net

Pinging www.telkomsa.net [196.25.211.40] with 32 bytes of data:
Reply from 196.25.211.40: bytes=32 time=436ms TTL=114
Reply from 196.25.211.40: bytes=32 time=437ms TTL=114
Reply from 196.25.211.40: bytes=32 time=434ms TTL=114
Reply from 196.25.211.40: bytes=32 time=437ms TTL=114

Ping statistics for 196.25.211.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 434ms, Maximum = 437ms, Average = 436ms

I've spoken to Telkom technicians (5) and all they do is reset me on the exchange, fiddle with the DSLAM and reset my router.

I've spoken to an Mweb technician and was told the following:

Mweb DSL Interrogation Test Line Intermittent 1st Fine - 2nd Interrogation Test 2mins later found following info

ATUC Current Rate 0kbps
ATUC SNR 0.db
ATUC Attenuation = 0.db
ATUC Max Rate 0.kbps
ATUC Min Rate 0.kbps
ATUC Alarm State = Unknown This is displayed for any faults on DSLAM Port

Please can someone help me solve this. :confused:
Click to expand...

yeah I am having same problem as I am using ispot which is backed by telkom and pings are the same and doing same thing with opening pages. or does not open the webpage at all.
 
Mant1s said:
your dns settings right/on automatic?
I also struggled first time with this then when I dailed it on my pc it worked fine but then I noticed it uses completely different dns settings.
My dns settings atm = 196.28.182.20 and 196.28.182.19, thats the default when you dail it on your pc.
Otherwise try and disconnect the account on your router and dail it on your pc and see if there is still a problem.
Click to expand...

Yes my DNS settings are set to Automatic. Even if I change them, I STILL get the same problem.
 
Can someone PLEASE tell me whether my problem lies with Telkom and the Exchange in my area or with Mweb?
 
Look, you will have slow connections to Telkom, because the packets are going from Mweb SA to London and then back to Telkom.
Yahoo is also international, so again you might experience slow connectivity.

However, Google, Microsoft and a couple of other big websites are available locally.
Rather do a trace route / ping to www.aardvark.co.za or www.take2.co.za or mybroadband.co.za, since all of them are local.

I would also suggest that you remove all other telephonic devices from your telephone line and plug your router in directly on the telephone line. Then check & post your Line attenuation and SNR margins here.
 
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