Telkom - "My Profile" app consistently not working

[MikeB12345]

Consitently getting this message although I have 2 Telkom numbers.

Can not find a number to speak to a real person - all I get are self help menus irrelevant to my problem.

 

[die_koos]

Their whole site is a sh!tshow......

 

[SlinkyMike]

Honestly you're better off using the USSD interface like it's 2001.

 

[MikeB12345]

Honestly you're better off using the USSD interface like it's 2001.

Could you clarify this please?

 

[HAL 9000]

Just tested it here - I can get my remaining data bundle statistics when the home page opens - but when I log in to the 'My Telkom' account management profile - I also get the same message as you did.

This happens regularly - which is an issue when I want to check my latest invoice statement - but at least they send me a SMS to each of my 3 data SIMS with my current balance due every month...

 

[MikeB12345]

My problem is, my one number is a Flexon 2 plan so no problem but the other number is a sim card in our complex's gate intercom and "My Profile" is the only way to check the amount of airtime left and to top up with vouchers.

 

[LionCloud]

The app is so useless. The funny thing is even when you use the Telkom site from an Ipad it gives an error on the log in page.

Only works from a browser on the PC or an android browser.

 

[MikeB12345]

It's back working now.