First off, I know I am not the first one complaining about this, but perhaps someone can give me some advice. As I read the forums and telecoms news in general, one cannot help but get the impression that Telkom is not interested in new clients.
My story (and I am quite certain this applies to many more people) is the following. I recently moved between cities (from Klerksdorp to Potchefstroom). In Klerksdorp Telkom was very helpful, I had an ADSL line and service was good, they even surprised me with what is in my estimate quick installation etc. However I since moved to Potchefstroom. On the day of the move, I visited the Telkom Direct shop, to apply for the installation of a ADSL line, and she checked and told me there was lines available in the area (I made a point of asking this). So a few days later a technician phones to verify the address and get an idea about the distance to the nearest exchange (or something like that). So silly me at this stage thinks all is going well and that I might get a line soon. Three weeks later, no line. I visit the very same Telkom Direct shop to query this, just to be told that there are no lines available in the area (in contrast to what I heard on the day I first applied) and that Telkom is planning network expansion, but they can't give me a date or estimate. Like we all know Telkom, that translates to NEVER. But like a few other people in the area I am on a waiting list. I have a nagging suspicion that if and when it does occur, if will probably be wireless (as Telkom seems to have only that planned for future roll-outs). I would much rather prefer wire based.
So besides happily accepting our line rentals AND ADSL rental money why do they not accomodate new customers, I mean the mobile operators is leagues ahead of Telkom with subscribers, and with this attitude they will never catch up.
I did the complain to Telkom email thing, but sadly almost no email addresses on the site works, had to do a google search for the escalation centre email. That got me a phone call and an apology.
Pity ICASA is so useless, because almost nowhere in my recollection does Telkom state in their advertisements that is it exchange availability dependant (at least the cellular companies are honest enough to include coverage dependant).
So at this stage I am considering keeping on irritating the escalation centre with the complaint email every week until something happens.
My story (and I am quite certain this applies to many more people) is the following. I recently moved between cities (from Klerksdorp to Potchefstroom). In Klerksdorp Telkom was very helpful, I had an ADSL line and service was good, they even surprised me with what is in my estimate quick installation etc. However I since moved to Potchefstroom. On the day of the move, I visited the Telkom Direct shop, to apply for the installation of a ADSL line, and she checked and told me there was lines available in the area (I made a point of asking this). So a few days later a technician phones to verify the address and get an idea about the distance to the nearest exchange (or something like that). So silly me at this stage thinks all is going well and that I might get a line soon. Three weeks later, no line. I visit the very same Telkom Direct shop to query this, just to be told that there are no lines available in the area (in contrast to what I heard on the day I first applied) and that Telkom is planning network expansion, but they can't give me a date or estimate. Like we all know Telkom, that translates to NEVER. But like a few other people in the area I am on a waiting list. I have a nagging suspicion that if and when it does occur, if will probably be wireless (as Telkom seems to have only that planned for future roll-outs). I would much rather prefer wire based.
So besides happily accepting our line rentals AND ADSL rental money why do they not accomodate new customers, I mean the mobile operators is leagues ahead of Telkom with subscribers, and with this attitude they will never catch up.
I did the complain to Telkom email thing, but sadly almost no email addresses on the site works, had to do a google search for the escalation centre email. That got me a phone call and an apology.
Pity ICASA is so useless, because almost nowhere in my recollection does Telkom state in their advertisements that is it exchange availability dependant (at least the cellular companies are honest enough to include coverage dependant).
So at this stage I am considering keeping on irritating the escalation centre with the complaint email every week until something happens.
