Telkom Not upgrading 384 to 1mb

[pouroverguy]

My friend has a 384 line. He was supposed to be upgraded to a 1mb line for free last year October.
I called telkom and today and they upgraded him to a 1mb. He switched of his router and switched it back on. He is currently receiving 384 speeds. I called telkom and their horrible customer service said that speeds of 0.32 mbps are normal on a 1mb. I know for a fact that that is a completely wrong. When I was on a 1 mb I achieved speeds of 1.10mbps. They said that they would log a fault, but my friend would be charged for it.


Telkom have once again proven why they are the worst company in South Africa

Any solutions?

 

[Segg]

Since when do they charge for logging faults? Sounds like his attenuation is too high and/or SNR too low. What are his line stats?

 

[Lycanthrope]

Since when do they charge for logging faults? Sounds like his attenuation is too high and/or SNR too low. What are his line stats?

They charge an "unnecessary call-out fee." I think OP may have misinterpreted that.

I have to agree with you, sounds like line stats are too screwy. Hopefully a techie can resolve.