Telkom nothelpdesk

[PCTECH]

On 06NOV2007, after 5 weeks of slow browsing and problems timing out on the SGS games servers and an average ping to SGS of well over 250 I logged a fault with Terrick on 0800375375. My fault was logged as 11AEK061107 and I received a call from Gerrard at the ADSL helpdesk. After the Telkom Technician had swapped my port on the DSLAM and then even replaced the DSLAM I was no better off. Gerrard was most helpful but even he could not resolve the issue and requested my ISP to log a fault with SAIX which Axxess promptly did, even emailing screenshots as evidence. Not even an unshaped Telkom-supplied log-on improved my ping and Gerrard admitted that there was definately an unresolved issue and left my fault open.

This morning I have already spent more than 50 minutes on hold to query the status of this fault. Randall answered after 51 minutes and then promptly put me on hold. 3 minutes later Thabiso answered but said I had phoned the wrong number and said he couldn't help me. "You must phone again!" His supervisor was conveniently unavailable and I have now been on hold for a further 30 minutes and am still waiting.

It is now 12:04 and I am still on hold

TELKOM = SATANSPAWN

 

[Surv0]

you are in the blackhole mate - put down and phone again...
telkom love to do that - they are even given a number which acts as a blackhole, just plays hold tones for you for hours on end until u eventually put down....
goto love their work.

 

[PCTECH]

Eventually after 3 hours on the phone I was told: "You can download your email and browse the web thus, the line works and we (Telkom) have fulfilled our part of the contract."

The small problem of a webpage taking 18 minutes to load on a 512k line was apparently not an issue and neither are the frequent occurrances when I have no bloody data through-put at all. And for this crap, I am actually expected to pay my account in full? I think not...Come Monday I will cancel my ADSL and revert to dial up - it's faster!

 

[dabouncer]

Come Monday I will cancel my ADSL and revert to dial up - it's faster!

I await your thread entitled 56K Rules. Request a technician to go to your place and do tests on the lines, sometimes turns out that faulty lines around/into your house are to blame. You may need to pay for them to come out tho.

 

[PCTECH]

I await your thread entitled 56K Rules. Request a technician to go to your place and do tests on the lines, sometimes turns out that faulty lines around/into your house are to blame. You may need to pay for them to come out tho.

The technician was here on Tuesday and the lines are fine. He also put a new DSLAM in at the exchange when changing my port and resetting the original DSLAM didn't help. He said the problem was "the other side of the exchange" and indicated that solving the problem was out of his hands.

Also, I am not the only one in the area experiencing this, I have 8 customers in and about JBay who have all logged ADSL faults within the past 48 hours (and since I'm on holiday I guess there are probably several more that I am unaware of since my phone is off ) I know my mate at PCEx is having issues with both his workshop line and his home line and he's about a kilometer from my workshop.

TBH at this point I think a <insert expletive of own choice> slave with a forked stick would be faster than my DSL. It has taken me nearly 20 minutes to get this posted