Telkom online cancellation tool not working..

OCP said:
Same boat - cancelled with them last month already; got the sms's but nothing further since.
Will take a trip down to closest Telkom shop to sort this out human to human :-)
Click to expand...

No need to go face to face with a human; just got an sms followed by an email to confirm my line has been cancelled :-)

Will pay my last ever Telkom bill (hopefully) and with a bit of luck no need to update here again (fingers crossed)
 
How badly would this affect my credit rating if I don't pay? I'm luckily not on debit order and have received another bill after cancelling 2 months ago, I have 2 references numbers sms'd and emailed to me for proof of date, would the CPA be of any use trying to get Telkom to actually do their jobs and allow you to cancel?
 
Guess you guys are now completely screwed with Telkom being down. Reminds me of the scene in The Matrix were Agent Smith interrogates Neo, "Tell me, Mr. Anderson…what good is a phone call…if you're unable to speak? "
 
The online process is pretty straightforward and you will receive a cancellation email notice.
If you intend to cancel you ADSL, first thing you should do is drop you line speed to the lowest speed possible.
At least this process is done telephonically and takes 24h. Removes some of the pain.

Telkom will continue to bill you beyond the 30 days cancellation period.
 
I cancelled at the beginning of the year, we are near the end of the year and I'm still being billed. I have stopped paying.

I feel like we're being bullied, if they affect our credit scores then they deserve to go bankrupt because they are anti-consumer. I will do my part to spread the word on any platform i can.
 
That happened to me but I still got billed! And im still getting billed but I have nothing on the portal

I'm glad you think that your herpes have cleared up hopefully it doesn't flare up again. Positive thinking!

Once Telkom has infected you there is no cure all you can do is manage the symptoms...
Cowboy619 said:
Finally I think I am all cancelled
My account has disappeared off their portal
Click to expand...
 
I cancelled end of July. Got my last bill (which is hopefully the last one) end of last week. What I noticed that it's about half of what it normally was which leads me to believe that it's for pro-rata usage from 1-24 Aug, seeing that's only R359 instead of the normal R654. I'll still pay it, but that better be the last one, or I'll be back in this thread as well, lol!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X