My husband canceled his wifi contract he had with Telkom in November 2019. Gave them a month's notice. Now we in the process of applying for a home loan. And his credit rating came back bad because of an outstanding bill with Telkom. Imagine. Called them and their response was that we haven't paid January, February and March 2020. How ridiculous is that. Told them that we canceled in November 2019. They came back saying they will send an enquiry to update the system and find out what was the delay. So on. Now because of an error on their side we have to sit and wait. Which is 7 to 14 working days. We have to wait so long for an error they made to be rectified. What pathetic service is that. This is delaying us which is not fair. Very unprofessional of them.
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Telkom pathetic service
- Thread starter Shel39
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clickingbuttons
Expert Member
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Did you phone Telkom every day and send them a new email every day until they acknowledged your cancellation request?
If you didn't do that then in their eyes you didn't cancel your service.
If you didn't do that then in their eyes you didn't cancel your service.
No we did not do that. Because December they didn't deduct. Now January last year. Feb and March. They deducted. So he put a stop order on. And reversed those debit orders. But why should we keep calling them.. And that is not the type of service you offer your customers.
Budza
Executive Member
Treating the symptoms there, not he cause.
Should have confirmed the cancellation the stopped the debit orders.
Illegal Allien
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Your mistake was in treating Telkom like a company with rational employees.
Toilet_Vis
Active Member
I think telkom has reps on mb , try to contact them maybe