Telkom pre-approved my application...T & c's not clicked on!!

B

ButterflyXXX

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Good morning

On Friday, 10 November 17 – I started an online cell phone application, but did not proceed right to the end as I had a question before I carried on with the ONLINE application. So after completing the BANK DETAILS page, I clicked “Call Me”.

Nobody called me, so I decided to rather phone your Sales department, and applied that way.

I did inform the Sales consultant ON THE PHONE that I had started an online application – but didn’t complete it and what would happen to that.

She informed me something along the lines of – “We don’t allow a customer to have 2 applications simultaneously, so the online one will fall away” - I don’t remember the exact wording, but that’s the gist of it. So I completed the TELEPHONIC ORDER.

Yesterday – 13 November 17 – a lady named, what sounded like MATHOKO, contacted me at 9.24am to discuss my ONLINE APPLICATION. I told her, "no it’s fine I SPOKE TO SOMEONE ELSE AND WE SORTED OUT THE ONLINE THING" – AS I was under the proviso that the online application would fall away as the TELEPHONIC SALES lady had informed me. ( I have this call recorded on my cell phone, so I have my own recording!)

Then yesterday afternoon I received an SMS stating “Dear customer, please note that your online application for a Telkom Mobile service was pre-approved. An initial amount of R219.00 will be debited form your account within the next 3 working days, please ensure there is sufficient funds in your relevant bank account”

FIRST OF ALL – I DID NOT COMPLETE MY ONLINE APPLICATION. I DID NOT AGREE TO ANY TERMS AND CONDITIONS. I STOPPED AT THE BANKING DETAILS SCREEN, I DID NOT CLICK ON NEXT OR WHATEVER THE BUTTON IS, I CLICKED ON “CALL ME” and was then AUTOMATICALLY taken out of the ONLINE APPLICATION SCREEN SO I COULDN’T PROCEED ANYWAY!!!

– SO HOW IS MY “ONLINE APPLICATION PRE-APPROVED, AND WHY AM I GOING TO GET CHARGED????” THAT’S ILLEGAL!!


SECONDLY – I COMPLETED A TELEPHONIC APPLICATION.

Kindly ensure that this gets sorted out, there is no money in my bank account, because you CANNOT LAWFULLY DEDUCT THE MONEY FROM MY ACCOUNT – I DIDN’T AGREE TO/FINALISE ANY ONLINE APPLICATION!!!!

Telkom - kindly PM me to discuss further.

Thanks
 
That sucks.Not sure if the Telkom Rep is still on here.
Maybe check on Twitter for a speedier response?
 
Hi animehero

Thanks for the reply and suggestion.

I'm actually on hold with them right now...here we go!!:wtf:

Been on-hold for 15 minutes already... :twisted::cry:
 
bwana said:
He's referring to your [previously] ALL CAPS thread title. It's poor netiquette.
Click to expand...

Hi bwana - I know exactly what he was referring to, well that and my Caps within my post.

But why does he feel the need to point out the obvious...yes, I was shouting, I was upset...so has he never shouted in his life...ever?? LOL! must be nice to be so perfect.

The comment was unnecessary and off-topic.

And when you are heading anything, the heading must be in Caps - it's Typing-101...just saying...

Anyhoo - this is now off-topic. So thank you for feeling the need to explain satanboy's post :o
 
ButterflyXXX said:
Hi bwana - I know exactly what he was referring to, well that and my Caps within my post.

But why does he feel the need to point out the obvious...yes, I was shouting, I was upset...so has he never shouted in his life...ever?? LOL! must be nice to be so perfect.

The comment was unnecessary and off-topic.

And when you are heading anything, the heading must be in Caps - it's Typing-101...just saying...

Anyhoo - this is now off-topic. So thank you for feeling the need to explain satanboy's post :o
Click to expand...

oooooh boy.
 
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