Telkom pricing on 4 Mbps line

[dualmeister]

OK, I know this has been discussed / debated before and there were many different opinions on the matter at the time, so here goes ...

I have a 4 Mbps line. My area does not support faster than 4 Mbps.

Telkom's website says:
http://www.telkom.co.za/sites/athome/productsandservices/internetandbroadband/adsl/#.U4L1OCjr2Gd

Faster ADSL up to 4 Mbps @ R 299.00 (ex phone line)

Fastest ADSL up to 10 Mbps @ R 425.00 (ex phone line)

So I am paying for the 10 Mbps "profile", but stuck on a "4 Mbps" profile.

I should call them and tell them to move me to the Faster ADSL up to 4 Mbps account option until my area does get 10 Mbps one day (which will never happen) correct?

 

[Chevron]

Yeah, you will need to asked to drop down to "faster 4meg".

 

[dualmeister]

Called them and "downgraded" my R 425.00 / month 4 Mbps line to a R 299.00 / month 4 Mbps line.

Sharks!

Charging for a service that they not even providing :erm:

 

[cavedog]

Called them and "downgraded" my R 425.00 / month 4 Mbps line to a R 299.00 / month 4 Mbps line.

Sharks!

Charging for a service that they not even providing :erm:

Yes they are sharks. I did it the same time after the upgrades when they told me my exchange will not be getting 10Mbps anytime soon. Saved me a lot of money and my exchange is still 4Mbps max speed.

 

[dualmeister]

Just wish I'd woken up sooner.

Maybe I can apply for a refund

 

[grok]

Just wish I'd woken up sooner.

Maybe I can apply for a refund

Of course you can, just ask them to check your connection history to confirm the period that you've been stuck on 4mbps and thus overpaid.