If I report a line fault on Monday and then Telkom finds a fault on the line and repairs it on Thursday, then why do I need to phone Telkom Accounts Dept to ask them for a pro-rata line rental refund? Why isn't it automatically refunded without having to then call Telkom accounts Dept? They refund it every time anyway...provided an actual fault was found on the line as long as I call. They tell me they need to investigate but why is that necessary as their own data already shows this to be the case? Many ppl must forget or not bother to phone and so Telkom makes money even when their infrastructure fails.
If Telkom knowingly charges people line rental when Telkom infrastructure has failed to supply the service then isn't that fraud?
If Telkom knowingly charges people line rental when Telkom infrastructure has failed to supply the service then isn't that fraud?