Telkom refuses to install a line

[Waynesavy]

Hi guys, i need some help.

So iv moved into a new complex in Rynfield, Benoni. Long story short, i got telkom to come over to install a new line, now my complex i live in has no infrastructure for adsl, no wires pre-installed etc. I got email permission from the Body Corporate, the rental agency, and the owner of my flat to get a line installed directly from the telephone that is across my unit. The pole is around 6m away from my unit. (see picture)

The house adjacent to my has adsl and a line installed, they tease me with their wifi connection...

So a technician comes over, has a 5 minute look, says no infrastructure, i explain to him the whole scenario posted above, then he says there are no ADSL ports available at the exchange. After a few days i call his bluff and i find out from telkom themselves there ARE ports available.

I apply again, ask for a different technician for a second opinion, i get a installation appointment via sms, from 8am-5pm low and behold the SAME guy rocks up, at 4:30pm!!! When iv been waiting since 8am....after another 5 minutes he tells me there are no lines available, and i still think he telling me bull****. I know its a lot of work to install my line, do you think he is just trying to avoid hard work?

Im on 3g at the moment, but my wife needs alot of data for her work, (photography) and its getting ridiculously expensive to keep buy data, even from Afrihost etc..

Is there anything i can do? I'm near desperation. Should i keep reapply until another techy comes over?

Any feedback will be welcomed!

Regards

 

[Drake2007]

move

 

[Chevron]

Hi guys, i need some help.

So iv moved into a new complex in Rynfield, Benoni. Long story short, i got telkom to come over to install a new line, now my complex i live in has no infrastructure for adsl, no wires pre-installed etc. I got email permission from the Body Corporate, the rental agency, and the owner of my flat to get a line installed directly from the telephone that is across my unit. The pole is around 6m away from my unit. (see picture)

The house adjacent to my has adsl and a line installed, they tease me with their wifi connection...

So a technician comes over, has a 5 minute look, says no infrastructure, i explain to him the whole scenario posted above, then he says there are no ADSL ports available at the exchange. After a few days i call his bluff and i find out from telkom themselves there ARE ports available.

I apply again, ask for a different technician for a second opinion, i get a installation appointment via sms, from 8am-5pm low and behold the SAME guy rocks up, at 4:30pm!!! When iv been waiting since 8am....after another 5 minutes he tells me there are no lines available, and i still think he telling me bull****. I know its a lot of work to install my line, do you think he is just trying to avoid hard work?

Im on 3g at the moment, but my wife needs alot of data for her work, (photography) and its getting ridiculously expensive to keep buy data, even from Afrihost etc..

Is there anything i can do? I'm near desperation. Should i keep reapply until another techy comes over?

Any feedback will be welcomed!

Regards

http://www.neotel.co.za/wps/portal/neotel/Home/Internet/NeoBroadband Wireless/

 

[MickeyD]

Did any of those techies mention anything about the electrical fence?

 

[crackersa]

Look into the WiMAX solution or something similar. The wireless guys are all over the place

 

[User52]

No, come on telkom..... If others in your block have telkom lines then how much work could that possibly be. PM TelkomZA, he is very helpful and could hopefully get you sorted.

 

[kianm]

move

Cmon

 

[Waynesavy]

Look into the WiMAX solution or something similar. The wireless guys are all over the place

The body corporate wont allow any external installations onto the unit. no dishes, nothing, surprised they allowed a line installation but im not arguing on that one.

IS there any reason why telkom could not install here? i Have everything they need?

Iv tried TelkomZA prior, no reply unfortunately.

 

[ghostR]

The body corporate wont allow any external installations onto the unit. no dishes, nothing, surprised they allowed a line installation but im not arguing on that one.

IS there any reason why telkom could not install here? i Have everything they need?

Iv tried TelkomZA prior, no reply unfortunately.

Do you have an order reference/Any references from Telkom?

 

[Waynesavy]

I did, but since then the order has been closed due to the lack of infrastructure. At the time i wrote to TelkomZA i gave him all the required details. If it helps by order number was 45/155995.

im thinking of reapplying for another line installation and hoping another techy come over. If they tell me the same thing, then i know my area is a problem, i just have a tough time believing the first guy since he gave me 3 different excuses.