Telkom refusing to release fibre line.

[Niel de Lange]

I am out of ideas. I can simply not deal with the totally pathetic service from Telkom any more. I have canceled my 20Mb internet service with Telkom on 14 March. I understood that there was a 30 day cancelation period and that I still had to pay the month's account, Which I did. On the 15th of May it was still not canceled and the line was not yet released to Vumatel, so that a new ISP could provide their service. I ended up paying the account again, as I always do. On 29th of May, I gave up after being on hold for 35 minutes (airtime that is now forever lost). I have reported them on Hellopeter.com and I even left harsh comments on their website. They don't even care that people are sick of them. There's simply NO RESPONSE. Please help me to release this Vumatel fibre line from their clutches! We are working from home during this Covid-19 period and we have no internet. I am past desperate.

 

[Niel de Lange]

I am at my wit's end. I have been messed around by the most incompetent company in the country named Telkom. On 14 March O canceled my internet service with Telkom due to their poor service, especially if you need to work from home during the lockdown. I did this online because I have been on hold for an average time of 35 minutes on numerous occasions and ended up just giving up. On the 15th of May, the line was still active with Vumatel, and other ISP could not connect their service. I accepted the 30 day cancelation period and payment at the end of March, and I even paid at the end of May. I am still sitting without internet and the cost of Mobile data and unanswered phonecalls are adding up. I can't do this any more. PLEASE HELP ME!

 

[DapperDanMan]

The following thread and/or member may have the answer to your predicaments:

https://mybroadband.co.za/forum/thr...hout-a-break-in-service.1086231/post-25540503

Instead of calling Telkom , you can initiate a free chat session with almost any Telkom department - see steps here:

https://mybroadband.co.za/forum/threads/is-telkoms-10210-down.1086403/post-25525839

By the way, about cancelations in general: You have to cancel via the Telkom online portal/app channels, because this provides (directly to your email inbox) an automatically generated reference number at the last step, just after you have uploaded a copy of ID of the account holder. (Side note: There is a maximum limit on the allowed file size!)

Once you have a reference number, you can refer back to that in any of your follow-up chats or calls to Telkom.

Since 2018, the matter of cancelation procedures and the inherent pitfalls thereof have been documented in detail on this forum - see here:

How to cancel Telkom lines or services

I have recently been involved in assisting clients with cancelling their Telkom services. As recent articles ahve highlighted Telkom is swamped with cancellation requests As of Jun 2018 Cancellations are now initiated on line or through 10210 10210 cancellation tries hard to push the...

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