Geoff.D
Honorary Master
Today I tried to report a line fault for a pensioner living in a retirement village via Telkom's on line service. Eventually I gave up and ended up reporting it by phoning 10210. I got a ref number 21TCZ270616.
Then as pensioners are they wanted feedback so I again tried to get this from the on line system.
The screen shots are below. As you will notice the Telkom portal reported a completely incorrect fault ref number but when entering the correct ref no one gets the progress.
NOW the fun started. Trying to get anyone in Telkom that could understand that I wanted to report a failure of their system proved too much ... NO ONE seemed to know what to do ........, how to take the fault and whom to tell. I gave up ...
Telkom's fault reporting online service was down, and when it came back it was faulty ....
Then as pensioners are they wanted feedback so I again tried to get this from the on line system.
The screen shots are below. As you will notice the Telkom portal reported a completely incorrect fault ref number but when entering the correct ref no one gets the progress.
NOW the fun started. Trying to get anyone in Telkom that could understand that I wanted to report a failure of their system proved too much ... NO ONE seemed to know what to do ........, how to take the fault and whom to tell. I gave up ...
Telkom's fault reporting online service was down, and when it came back it was faulty ....