Hi,
I just want to share my anger with telkom:
1. at our office we have 3 ISDN and a pots / adsl line that are all billed together on one invoice.
2. our bookkeeper was sick in November / December and the invoice was left unpaid.
3. new invoice showed the old one as outstanding and it said the invoice is due on the 7th of January 2016
4. I paid the total invoice of almost R 6,000 early this morning
5. 5 minutes later the internet is not working; BUT ALL TELEPHONE LINES ARE STILL WORKING!
6. After a short investigation and a call to Telkom I found out that all the lines are "suspended" due to non payment.
7. I offered them a proof of payment but they refused to reconnect the ADSL line; I have to wait until the amount reflects in the bank and I was informed that I will be billed a several hundred bucks in re-connection fees. I even will be billed a "re-connection" fee for the phone lines that never got suspended in the first place!
I know I have only myself to blame, but
- why is only the ADSL part switched off?
- and all phone lines can still MAKE and receive calls and generate revenue for Telkom while the lines are "suspended"?
- why do they even suspend before the given due date on the invoice?
- why is there not an extra "pay before THIS DATE or you will be suspended" on the invoice? Or a reminder?
This all looks to me like a malicious and misleading scheme to squeeze extra money out of Telkom customers.
To me this is a crooked rip off scheme!
I just want to share my anger with telkom:
1. at our office we have 3 ISDN and a pots / adsl line that are all billed together on one invoice.
2. our bookkeeper was sick in November / December and the invoice was left unpaid.
3. new invoice showed the old one as outstanding and it said the invoice is due on the 7th of January 2016
4. I paid the total invoice of almost R 6,000 early this morning
5. 5 minutes later the internet is not working; BUT ALL TELEPHONE LINES ARE STILL WORKING!
6. After a short investigation and a call to Telkom I found out that all the lines are "suspended" due to non payment.
7. I offered them a proof of payment but they refused to reconnect the ADSL line; I have to wait until the amount reflects in the bank and I was informed that I will be billed a several hundred bucks in re-connection fees. I even will be billed a "re-connection" fee for the phone lines that never got suspended in the first place!
I know I have only myself to blame, but
- why is only the ADSL part switched off?
- and all phone lines can still MAKE and receive calls and generate revenue for Telkom while the lines are "suspended"?
- why do they even suspend before the given due date on the invoice?
- why is there not an extra "pay before THIS DATE or you will be suspended" on the invoice? Or a reminder?
This all looks to me like a malicious and misleading scheme to squeeze extra money out of Telkom customers.
To me this is a crooked rip off scheme!
