Telkom router installation problem

[helloise]

i got their 3 month free trial with modem duo plus 300WR and connected everything including the yellow network cable, i run the setup via the CD,

it gets to the screen where it runs:
1. "checking DSL modem"
2. "checking DLS line"
3. "checking internet"

with the purple 4 dots as the progress for each check..on this particular screen there is ONLY an exit button...

i called 0800 375 375 and they checked that the line as ADSL compatible and they have verified the account
i waited 40 minutes as per the operator, it still gets tuck on THIS screen of the setup procedure and does not want to go past the first check.
the power, internet, DSL and wireless lights are green and stable on the router.

what on earth is the problem????

 

[bushguru]

I think you're in the wrong forum, helloise - this is just for notifications sent out by Telkom. Try ADSL Discussions (I think?)

 

[Ashya]

helloise

I have the exact problem an I cannot find a solution...Have you gotten the the bottem of it it?

 

[mercurial]

Firewall blocking it?

 

[RudderVator]

Here is the web interface instructions for the Duoplus 300WR Router

To configure the router via the Web Interface:
1)Open your browser.

2)Enter 10.0.0.2 in the address field and then press “Enter”.

3)A username and password is required to access the router’s Web interface. This is NOT your ISP or Internet account details, but a separate username and password for the router. The default settings are “admin” for both username and password. This can be changed during the installation procedure

4)Click on “Step 1: Internet Login Account Setting”. This opens the Internet Login Account Setting page.

5)Enter the Username and Password as provided by your ISP. Protocol, VPI, and VCI are all preset and should not be changed

6)Click “Next”. This opens the Wireless LAN Configuration Page

7)The wireless configuration can be skipped by clicking on “Next” if wireless connection is not required at this stage. To do the configurations enter an SSID. This is the name that your Wireless Access Point will be known as.

8)Select “Yes” or “No” to specify if you want to hide your wireless network name or not.

9)The wireless security will be enabled by default for security reasons. The Security used is WPA-PSK and the type of encryption is TKIP. (Different wireless encryption types are available in the Wireless configuration of the router. Refer to the user manual on the CD.

10)The default existing Security Key, which is unique to each router is found on the label underneath the router. For increased security, we recommend that you select your own key that is known only to yourself.

11)Click “Next”. This opens the System Password Page.

12)Select ”Enable Authentication” then enter the User Name, Password, and Confirm Password. This is the new login information to access the routers interface in future.

13)Click “Next”. This opens the Summary page

14)Click “Finish”.

15)Click “OK” when a dialog box opens asking if you want to save and restart. The router will take about two minutes to save the settings and establish a connection with the ISP (Internet service provider). Afterwards, the Basic Home page opens to give a summary of the account settings.

16)If the Internet LED is green, the router is ready for browsing the Internet. If the Internet LED is red, check that the username and password provided by your ISP is entered correctly.

 

[JAM007]

I had the same issue.
You must goto network and sharing centre / change ur LAN IP settings to DHCP and DNS as well to DHCP. Then when You ping router You will get a reply and it will detect the router and complete the process. Done this with 2 telkom routers and both sorted.